1

I currently have three laptops that are showing online, but they are offline laptops and are only connected to the network when installing updates. I try and ping the laptops by FQDN and it says it cannot connect to the device, which is accurate, but spiceworks does not update the up down state. I try to ping the IP Address and it replies, but because that IP is now in use by another workstation that is online. How can I get these three laptops to show offline instead of offline? I have also already disabled sweep_ping and tried changing the timeouts times.

2 Spice ups
2

Has Spiceworks run a health check or network scan since they have been removed from the network?

3

This actually sounds like a DNS issue, if DHCP has reallocated the addresses but SpiceWorks has not updated the offline machines it will ping the IP address it has for the offline device and get a response for the new device. You could briefly put these systems online and rescan them to update their IP address.

4

Craig M - a health check and several full scans have run since. These laptops have shown online for several months, but have been two busy on other projects to deal with it.

Justin.Davison - I figured I could do that and I could also delete them out of spiceworks as well and rescan and let them pick-up, my question is why only these three? We have over 300 devices scattered over 4 different vlans and this does not happen except with these three devices. If it was a DNS issue why is not affecting any of my other network devices that are configured for DNS exactly the same way. When you ping a device within spiceworks using the device name and it fails is Spiceworks not smart enough to know it is offline?

5

Probably DHCP recycled their leases before SpiceWorks updated their information. I believe the scans are only by IP address not by host name.

6

I just did a ping of the device within spiceworks and it pinged the device name not the IP: Ping request could not find the device idtabletxp.somsclinics.siumed.edu. Please check the name and try again.

When it does a health check or even a full scan shouldn’t it be updating? I guess my real question is why is spiceworks not updating these devices? Are they just stuck? Is this going to happen again with other devices?

7

I am currently having the same problem and seems like it is happening on ramdom devices… even devices that at one point updated the up and down times.

I have ran several network scans, health scans and the same thing happnes. they are still showing as online and this are divices with IP reservations so only those devices use those IPs. I did noticed that on my phone (one of the affected deivices it shows the device updated upto 4 hrs ago even though I just ran a scan…

This is becoming a real pain.

8

was this resolved?