1

I’ve had ESet here for a while, and it’s renewal time. Typically, we just use ESet Endpoint AntiVirus, and I managed it with their old 6.X Management system. When we moved to 7, the upgrade/migration process for central management looked to be on the time-consuming and difficult side. So I didn’t bother with it. I also noticed our last renewal was for ESet EndPoint Protection Advanced (I always thought we just used Standard).

So now we’re renewing, and they’re offering the same product alongside ‘Protect Advanced’. So I ask what the differences are to their PreSales support, and my vendor. Noone seems to know anything. Then I check technical support documentation, which shows that ‘Protect’ is just another name for their Central Management, which I wanted to try getting back to using. Now their documentation states it’s included in all of their bundles. While other documentation says it needs to be purchased as ‘Protect’. And they list it as working with EndPoint Security, but not AntiVirus?

So, as you may have guessed from the title, I’m completely lost! Could anyone clear this up for me? All I’m looking for is the ‘basic’ or ‘Protect Entry’ features, but all anyone wants to talk about is selling me the ‘Advanced’ packages…

4 Spice ups
2

Hi Troy

Not sure if I can answer all your questions but can certainly add to your discussion.

We also use ESET, love the product But

I know it does get quite confusing at times, for example the management console was called ESMC but I recently upgraded the console to ESET Protect.

For the actual different packages, I know when using ESMC or ESET Protect console, ESET Endpoint Antivirus excludes the firewall. We install ESET Endpoint Security which includes the firewall

Regards
Daylon

3

Figured the firewall would be something extra to get in the way. The Cloud Sandbox feature of Protect Advanced looks intriguing, but would just be an extra as well. I’ve only ever had trouble with similar features in other products.

4

Hello,

From looking at ESET’s web site, it looks like they went through a renaming exercise. I would suggest giving their customer service a call and asking them what the new name is for your existing license. You might also want to check your old emails from them in case that was mentioned in any of them (no idea if they did anything like that—just saying it would be a good idea to check).

Regards,

Aryeh Goretsky

5

My CDW sales rep said the product code was the same as last year’s renewal, for a great price. So I just went with that, and let the chips fall where they may. Yeah, looking at their Website was kind of helpful, but then you ran into a few active webpages that used the ‘old’ branding, so you were still kind of unsure. More a page from HP’s playbook there!

1 Spice up
6

Hello,

I will try to share a bit of the internal story here, to explain the details, and remove the confusion (which I admit, might exist especially for long term customers of ESET). In general, we have to differentiate Product / Application names and Offering / Packages names. With regards to the actual applications you use, the naming logic goes as follows:

Management console was called the following:

  • ESET Remote Administrator (1.x - 6.x)
    • there was a major conceptual change between versions 5.3 (latest of the first native Windows-app generation) and 6.0 (first of the new, web based generation)
  • ESET Security Management Center (7.x)
    • name was changed due to the fact, that it was expanded with new functionality modules, like EDR (named Enterprise Inspector) and Cloud Sandboxing (named Dynamic Threat Defense)
    • it was a continuation of the 6.x range and was offered as “in place upgrade”
  • ESET PROTECT (8.x onwards)
  • name was changed due to the fact, that former ESET Cloud Administrator was expanded to cover larger networks, and is called ESET PROTECT Cloud (so the difference is only in deployment form)
  • it is a continuation of the 7.x range, and it is offered as “in place upgrade” (for the on premises customers)
  • All customers previously using ESET Cloud Administrator were upgraded to ESET PROTECT Cloud in December

The actual Endpoint client, is still named the same, ESET offers two tiers of Endpoint, basic client is called Endpoint Antivirus (includes conventional signature based detections, combined with in-host machine learning module, cloud reputation device control) and upper tier package Endpoint Security which includes the same things as Endpoint Antivirus but on top also on host firewall, antispam, more advanced network threat prevention, web filtering, and isolated browser.

When we get to the actual offering (or product proposition) ESET transitioned through 3 stages:

  1. selling standalone products, which were called the same as apps (Endpoint Antivirus and Endpoint Security)
  2. selling “bundles” which were called “Endpoint Protection Standard” (included Endpoint Antivirus for all platforms also File Security, to cover servers). and “Endpoint Protection Advanced” (included Endpoint Security / Endpoint Antivirus for all platforms FIle Security).
  3. selling “offerings” which are called “ESET PROTECT” something, as the new console (either cloud or on premise) is the “central piece of it”.
  1. ESET PROTECT ENTRY - replaces the ESET Endpoint Protection Advanced, but includes also the cloud console
  2. ESET PROTECT Advanced - Includes what is in Entry Windows / Mac Full Disk Encryption, and the off site cloud sandbox, called ESET Dynamic Threat Defense, which is specifically helpful in combating never before seen threats / ransomware (offloads the risk out of your network)
  3. ESET PROTECT Complete - includes what is in Advanced ESET Cloud Office Security which secures Exchange Online / One Drive for users running Office 365 (will add protection for SharePoint Online and Teams soon)
  4. ESET PROTECT Enterprise - includes what is in Advanced ESET EDR solution
  5. ESET PROTECT Mail Plus - this is basically a combination of ESET Mail Security with the off site cloud sandbox, intended for customers that have endpoint security from a different vendor, but want to have a 2nd pair of eyes over their on site hosted mail servers.

Hope this helps.

Michal

1 Spice up
7

That response may explain a little. :wink: Of course, it still doesn’t relieve me of the hassle of upgrading my 6.x Management Console to Protect, if it’s similar to 7.x! LOL…

1 Spice up