My team has Spiceworks installed and we’re trying to get it how we like it. My only question is, has anyone figured out a good way to get ticket comments imported?
That’s the bulk of where the ticket information is held but I only see a way to import the basics of the ticket (name, date, subject, etc)
I’m not even sure if OSticket has a native export option for this.
Am I doomed to just start over and keep OSTicket live until we no longer need it for data/reporting purposes?
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Not a helpful answer but a ditto to the question… I’d be interested to hear any experience in doing an OSTicket to Spiceworks migration. I have inherited OS Tickets and it works fine, but Spiceworks looks pretty snazzy…
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Anyone have a solution? Even if it’s not importing all the OSTicket data?
Hi,
Here is the help page we have on importing tickets: https://community.spiceworks.com/help/Importing_Data
You can import tickets using CSV files. The information on the CSV matches what you have on the Spiceworks install.
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