1

We have received a third attempt at a caller wanting to know the models of our printer to send us an “updated printer manual”. I had the call transferred to me, and when I started questioning the guy he hung up. I ask what company he worked for, and he said “HP”, but hesitated before he said anything.

I can only assume it was some weird attempt at social engineering to gather information or something. Just thought I would place a warning out there and see if anyone else is seeing this. We are in the banking industry and see weird social engineering stuff like this pretty often.

89 Spice ups
2

Probably somebody that will either try to sell you toner or ship cartridges to you without you ordering them and then sending you a bill.

89 Spice ups
3

I get calls all the time asking if they can send me “white papers” on various things. I always tell them NO and to not call back or send me anything as I will black list them immediately. They are most likely attempts to send you virus laden documents via email.

10 Spice ups
4

Agreed; most likely a precursor to this.

21 Spice ups
5

I get these quite often, I tell them if they work for the manufacture of the printer I have, why don’t they already know the model that I have. I give them a hard time and after about 30 seconds, they hang up. I also get a lot of the white papers solicitors, those I just hang up.

5 Spice ups
6

Thanks for the heads up.

3 Spice ups
7

Tell them the Model number is EM-ET-IB, then tell them to reverse it. :slight_smile:

41 Spice ups
8

I had a cold call from “Denis” today - asking to speak to me by name. I always vet my own calls by not introducing myself, but asking who they are, who they are calling from and what the call is regarding …

Anyway - Denis is from Dell … and the call subject … ? IT …

wow … that was deep - not sure I want to talk to Denis from Dell about … IT … didn’t even know Dell did IT! :wink:

yup - I said no thanks and hung up.

15 Spice ups
9

google the name of some ancient, dot matrix, ltp1 printer. Ask them to send you a manual as those are the only printers you have.

22 Spice ups
10

My question is… Who here actually needs a printer manual?

They’re definitely phishing for information!

13 Spice ups
11

I’d tell them the 90’s are over and I can easily get drivers and manuals off the support site and hang up.

9 Spice ups
12

Sounds like the old “Toner Phoners” are back.

They provide excellent practice in not giving valid personal data out to anyone, especially (nowadays) on the Internet.

6 Spice ups
13

We have gotten calls like that for years.

2 Spice ups
14

I get those on occasion and surprisingly they usually hang up when I say very specifically “Who are you employed by?”.

3 Spice ups
15

Yep, annoying scammer of some sort.

I usually ask the name of their company, physical address of the company, phone number they can be reached at, and their first and last name. They pretty much always hang up.

1 Spice up
16

No matter how it’s sliced, diced, or minced into pieces, social engineering still LIVES to take your money and resources !!!

Regards, Michael

3 Spice ups
17

Agree on this as well; Last company I worked for had a couple of places try this - we always refused receipt from the carrier so the return was on their dime

  • one had the balls to try to invoice us for the return shipping as well; as soon as we asked for a signed service contract they disappeared
2 Spice ups
18

I have the receptionist send all calls to my voicemail, which i never check and ultimately delete.

Anyone or any vendor I work with, I email them or set up a scheduled call with em.

10 Spice ups
19

I had many calls like this over the years. They will send you the exact cartridge at a much higher price. I know of one site did this and learned their lesson after having to pay that bill!

20

This^ Happened to me several times as well!