1

I’m sure you all have users in your organizations that are friendly, happy, polite, then the few that are grumpy, impolite, and want everything RIGHT NOW! So many patient folks here, and love their attitude when they finally get what they have been waiting for, or though disappointed, grateful for the information when told they will not be getting it, whether it be later or not at all.

Frequent tickets come up from an individual, no politeness at all in the wording… An example, though slightly fudged for privacy reasons (we’ll call this person “Bob”), Bob sends a ticket stating, (mind you he already has one of the devices he’s asking for, but apparently he diagnosed it himself as the problem when his computer randomly rebooted), “I need a UPS, I hear you have some, give me one.” How about something like, my computer is acting funny, wondering if it might be the UPS, when you guys get time could you troubleshoot this?

I don’t respond well to impolite demands… How might you guys handle an issue like this?

44 Spice ups
2

Point him to: http://www.ups.com/

20 Spice ups
3

LMAO, that’s awesome :slight_smile:

4

It sounds like he takes you as the Google search entry box!

3 Spice ups
5

pretty much… lol

6

We have people like that. They also use all caps, and get bitch slapped every time.

4 Spice ups
7

Respond by being overly polite to make up for his lack thereof.

Dear Bob,

Thank you for taking the time to generate your trouble ticket and the request included therein. I will ensure that (I / a technician skilled in the diagnostic arts) will attend your workstation post-haste. ect ect

6 Spice ups
8

Reply with his manager CCed in. If it continues to happen, make an issue of it. You are not his skivvy.

5 Spice ups
9

Clueless and rude? That’s a dangerous combination.

Luckily, my clueless-self-diagnosis users aren’t rude, and I don’t have to worry about the rude user misdiagnosing his problem because he won’t give any information at all when he has a problem, let alone information about what he thinks will solve it. (Disclaimer: He’s actually not all that rude, he’s just from New Jersey so it comes across that way.)

1 Spice up
10

yea… he wouldn’t be getting an ups.

4 Spice ups
11

suggestion-box-shredder_1_.jpg

Modern fancy ticketing systems take all the fun away. Shame you can’t use this for his tickets.

11 Spice ups
12

Gimme one isn’t something I respond to. If I do, I politely ask them to send a Purchase Order for said item, to ensure that it comes out of their budget. Many times, that stops those kinds of demands cold.

2 Spice ups
13

Dear user:

In the choices below is the magic word. Please indicate which one it is in your reply:

A) Herp

B) Derp

C) Please

D) Potato

14 Spice ups
14

Lol, you must choose… but choose wisely, for the true magic word will bring you supplies, the false word, will take them from you…

15

If he says that he needs a UPS I would respond with, “Do you have $69.99 currently in your pocket to pay for one?”

I started doing this because of the repeat offenders with plugging in the space heaters.

1 Spice up
16

“New/Replacement equipment requisitions must be handled by your Supervisor”

5 Spice ups
17

Ah, I recall seeing a post recently, that was yours huh? Will look that up about the heaters real quick…

18

“Hi Bob, do you know what a UPS is?”

It should mean “Unpolite Person Syndrome”

3 Spice ups
19

My bad, was Cerksees about space heaters and surge protectors – good to know that they’re not a good combo though

20

Why’s his name gotta be Bob?..haha

I agree though, when I get messages like that they go to the bottom of the pile and I’ll get to it when I get to it.

1 Spice up