First off I graduate college not too long ago with a Computer information systems -Cisco focused associates and have a organizational supervision bachelors. I taken computer courses since H.S. I am in my first big boy job as an IT administrator. I can handle most user end stupid stuff and what not, but I am feeling like my boss(only other IT guy) doesn’t give me a lot to do. I go thru our tickets pretty quickly (about 200-300 users at one time.) We are a call center and I find myself with some down time as he is working. He is in a stressful situation as he is currently trying to upgrade and keep the network from rebelling and moves on to a bunch of projects. I feel either too green or just that he doesn’t have faith in me. I mean I learn stuff after being shown once or twice. But I feel like I could help out more if he let me. I think i would consider myself somewhat intermediate to IT things. I am just looking for some advice I guess. Thanks!

@Cisco

18 Spice ups

I am in a similar boat, how long have you been at this job?

You’re new, give the other guy time to gauge you and your skills AND build some trust up. I feel the same way about my boss, he’s stretched very thin, but they’re baby stepping me into their ways of IT. Though I’m ready to pounce on every single issue that’s assigned to him that I can fix in seconds. I don’t care though, I get paid pretty damn well and I have to earn the other tech’s respect and trust.

BE PATIENT

5 Spice ups

There will definitely be a break in period that you have try to gain responsibility. Keep at it, and after a while if it doesn’t get better have a serious talk with your boss.

4 Spice ups

Understand that keys to the castle are never handed on day 1.

If you lack experience (not knowledge, but experience) it takes time to build that trust. I would not trust you with enterprise systems until you’ve proven yourself. But that is done through the test of time.

When I started my current job, I was given a small amount of work. In time, this expanded and I received more responsibilities, more tasks, more admin tasks that became my own.

Never stop learning, always ask for more stuff to do, and devour knowledge. Lastly, have a home lab ready so you can study/learn new tech before applying to production.

8 Spice ups

Have a little bit of patience for your boss to feel comfortable. During the down time, hang out on here and start trying to get involved in posts, follow tech news sites and listen to tech podcasts. Take the opportunity to learn!

4 Spice ups

Well the problem is my boss was someone I took classes with. He has way more experience in the field and that is what I think is one of the many reasons i got the job. I work real well with him and our personalities don’t collide. I mean we are about to launch VDI and I have been reading up on that with our interface. I been here for about 6 months and just feel less. I mean I found some free academies that i take some classes on and I read a lot of articles here on spiceworks like security and viruses. I just contained a virus the other day after I read about new crypto. I also might just be doubting myself more than I am. I am thinking about picking up a few IT related books from the bookstore to keep at the office to read when I get this downtime. I also am getting some old pc equipment I stored away at parents house to build a home media server. So I feel I am going in right direction. Spiceworks has been a great site that I have discovered.

1 Spice up

6 months should be plenty of time to hand off certain things.

If you are green and already involved with VDI, you are fairly far in what he’s letting you work on.

What would you like to work on that you are currently not?

2 Spice ups

Sometimes you have to give yourself opportunities. One of the things that I did when I first got this job was during periods of downtime, clean up and organize stuff. It showed the rest of the team that I was organized and could self-start on things AND do things that would benefit the team. Then I moved on to other things… I asked for a VM I could ‘play with’. I was given one. Installed Spiceworks and started working on ‘cleaning’ up the inventory and checking licensing. Important stuff that sometimes gets shoved aside for other things. Then I installed a Nagios box since there was no network monitoring. Configured it and got it going. It’s made a difference. Now, I’ve had other responsibilities added that have increased my responsibility and trust. It takes little steps, but trust is something you earn.

2 Spice ups

That is one of my projects is hand inventorying all of our thinclients. Our stuff is well organized. I think he wants me to do more but I can’t do more since a lot of stuff is tied together and me only been there six months can’t work on it just from lack of environment. But I think I’ll ask for some stuff to play with.

You’d be surprised how much the bullshit tasks help you in the long run. I dislike inventorying as much as the next guy but once its done, its nice to know your network. On the upside, you’ll have a leg up on him when it comes to it, you’ll know it better and how your network ties together.

Towards the end, my boss knew less about the floor layout (PC location, etc) than myself. Which was awesome, as all of that became mine to play with and support while he focused on other stuff.

2 Spice ups

Build your own home network with stuff that you are using at work - you will often find that there is stuff around you can either “borrow” or pickup broken gear and fix it - not only will your boss get a surprise when you dont need to ask how to do it its the absolute best way to learn. Use your free time at work to learn - your boss will hopefully recognise your enthusiasm and treat you with more respect.

In I.T. constantly learning new and useful gear and languages is a must - I use youtube a lot now as well as the usual Sybex books and tech websites; Eli the computer guy is pretty good.

Ditto Holo’s reply - learn the ip addressing scheme by heart and the server specs , desktop , network gear etc and document everything.

Great package for inventory is STEEL INVENTORY - Designed by techies for techies - small and easy to use and very comprehensive for such a small app.

2 Spice ups

If you want to do more, learn more, become a trusted member of the Team of 2 then go to the boss when you are not busy and say “Hey boss, I have nothing going on, what else can I do?”

Most bosses have never heard a person ask them that, which is why they do not delegate much workload. It has become ingrained in them that they need to do it all because nobody else shows an interest, or does not follow through to completion. Once the boss knows you will come and ask, then complete the task - regardless of what it is, you will become more integrated, trusted, and valuable.

If this does not work, then look for another place to work because it will be a sure sign that either you are not trusted, or the boss is job scared for some reason. Either one is a very bad sign.

3 Spice ups

In my experience bosses in small departments dont want to train or give too much away in case you look better than they do or go after their job so Stephen has that spot on. If you work hard and put the nose to the grindstone and get nothing in return then take as much training and knowledge as you can and find a better place to work.

And dont worry about IT managers - in my experience 90% of them are useless - an IT manager with tech skills and people skills as well as management skills is a very rare animal - I have only had 3 i respected in over 30 years in IT - as Dilbert says - “Management - Natures way of removing morons from the productive cycle” and oh so so true!!!

1 Spice up

I’ve been on both sides of this argument. My first job, I wanted to come out swinging. Before then, I was the master. I was the staples easy tech guy that could fix anything. And I felt that with my degree, certs, and “experience” that I could handle it. I ended up rubbing a lot of people the wrong way by doing that. I came off as an over-confident ass. My second job I decided to be much more humble and try to listen more. It was a great learning experience for me both academically and professionally.

Here I am now as the Network Admin for a K-12 school district and I have a co-worker that reminds me of myself 6 years ago. I now understand just how much of a jerk I had been at my first job. When someone in your bosses position is juggling as many things as he is, he can’t focus on teaching you/looking over your shoulder with these new tasks. You may feel confident in executing them, but he doesn’t feel that he may have the time or ability to fix something should something happen. And let’s face it, in our line of work, stuff ALWAYS happens.

In the end, have patience, continue learning, and offer general help. If there’s nothing he needs right now, don’t take it as an insult, he’s just swamped and can’t dedicate the time he would like to to teach you how to do it. In time, you will earn that trust and respect.

Best of luck to you and welcome to the community.

2 Spice ups

One way i have found to bridge that gap is to look at tickets\projects and educate myself on the task. After picking up some of the lingo of the project i attempt to have a discussion with the boss about the subject. It shows a desire to learn and help. In a couple instances it has given him a sounding board to discuss a project and different directions it could take to solve the issue.

After time i have ended up with tickets that were way over my head at the start but i have educated myself about the issue and successfully completed them.

1 Spice up

Don’t take this the wrong way, because I am honestly very curious about this, not trying to be rude.

Did they teach you how to write properly in school? Hopefully that would have happened in high school and then been reinforced in college.

The sentences I quoted, coming from a college grad, scare me. Maybe you do know how to write, but just didn’t bother, for some reason?

4 Spice ups

Sometimes I suffer from bad grammar. My brain will say the sentence and the hands will try to keep up. Like I probably thought the one sentence as I have taken computer courses since H.S. I missed the have cause I thought it and the hands wanted to keep up with the brain. But in schools now all of your language arts and English classes are very focused on reading way more than writing. I am aware sometimes I suffer from grammar and don’t know why I kept getting A’s in the subject.

WTF is a Cisco focused Associates? College degree’s shouldn’t specialize in a vendor technology.

If you want to focus in Cisco, get a Cisco Cert. If you want a degree get something that teaches general concepts (and how to learn). A college degree in a skill that will be soon dated is the worst of both worlds and sounds like something one of the for profit diploma mills would come up with.

I get a bachelor degree in management, but supervisor (the roll below management where you can’t hire/fire, don’t come up with policy but are just responsible for telling people to follow it, and doing training). Why on earth would that be something you would get a degree in.

Again, this sounds like a bizare farce/joke.

If your just doing end user stuff, I’d argue your not an IT administrator, your help desk. Nothing wrong with that, just the appropriate title for the job.

Speaking as a former helpdesk/sysadmin for a call center letting green people play with things is a good way to lose a lot of money. if your making ~80 cents a minute per employee, and have 300 people, your potentially loosing over $200 a minute for downtime. The company doesn’t want you to “learn” on production.

So build a home lab, and go learn there. (VMware Hands on labs will get you started with virtualiation, Microsoft Tech-ED can get yo started on their stuff, Cisco simulators can get you through CCNP). Build a small VM cluster at home, and learn and then, maybe just then someone might let you learn.

I was lucky. My boss was understaffed (and I openly joked with him dumb) enough to give me domain admin credentials, and root/enable passwords and let me learn in production. Some days I did great things. Others… Well don’t turn on Netflows on a 2801 running 10+ Mbps of traffic.

Fundamentally I learned, because they were too cheap to hire properly. Eventually after a year I got the hang of things and provided value. Your employee might be “smarter” in which case your odds of learning things “on the job” are likely low.

1 Spice up

I was not aware that the focus was on reading and not writing. Both are important, so that’s a damn shame. I would imagine the good grades are for the same reason - the focus is not on grammar.

1 Spice up

You can be technically brilliant, but poor communication skills will hold you back. You could be a CCIE, but with terrible written communication you would likely never get hired in our shop.

3 Spice ups