1

Hi

Just recently started setting up spicework properly and getting everything in place, have added my tickets from my old todo list system to spiceworks.

however when i look at tickets I dont seem to be able to add purchases, im sure this was on there before, same goes for labor that seems to be gone too, have i switched something off somewhere?

Any help would be great,

Thanks

Ben

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2 Spice ups
2

Try turning off the new interface and go back to old Helpdesk UI and see if that makes a diference:

Settings > Help Desk Settings > Advanced Settings, then turn off “Use next gen help desk”

1 Spice up
3

Thanks will try that as soon as I can get on a non mobile device to try!

4

Spot on that did the trick! Many thanks!

5

Glad that worked out. This issue has popped up quite a few times over the past week and currently reverting back to old Helpdesk UI seems to be the only solution. Future patches/updates should fix this.

6

Well I’m in no rush for the new ui, currently just fleshing out the system, currently me and my junior are sharing a wunderlist account for task lists and i had used spice works in the past pre v6 at old workplaces but never had a big enough site to need the help desk functions but now I have 100+ workstations and growing and printers etc it makes a lot more sense and found a plugin too which adds checklists to tickets :slight_smile: forgot just how powerful SW is