1

I work at a non-profit and I’m the IT person only because I know more than others here. I’m trying to get our new Ricoh Aficio MP C3300 to print from our office computers. The first one I’m trying it on is my work laptop (Dell with Windows 7 [64]). The CD they gave us did not work as it was meant for older OSs, so I found the drivers on Ricoh’s website. They had a lot of options so I just picked the 1st one (PCL 6 Driver
Ver.1.6.0.0). I then followed instructions.

  1. Add a Printer
  2. Select “Add a Local Printer”
  3. Select “Create a New Port” and “Standard TCP/IP Port”
  4. Enter Hostname or IP Address

Now here is where I think the problem is, but I’m not sure. The IPv4 Address I found on the machine is 10.3.20.51, which seems odd to me. Should’t it be 192.something?

Anyway so I put in the 10.3.20.51 and made sure “Query the printer and autoselect drivers” is unchecked.

  1. Select “Have Disk” and navigate to downloaded drivers.

Problem is, my computer never finds the printer so it doesn’t give me the option to complete step 5. Once I somehow overrode that, but I’m not sure how. I selected the drivers and it downloaded it but then any attempt at printing failed.

I’m wondering if I need to change settings with the Ricoh before I attempt this again, but it’s new and I’m not sure what to alter. When I look at the printer section is says it’s online and ready, so not sure what’s wrong.

Thanks in advance for any help/advice.
-Shaina

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IPv6 10.3.20.51 ??? how come ?

if you mean IPv4 yes it can be 10.x

in regards to the IP address you should put in the add tcp printer wizard the IP should be your Ricoh IP address.

1 Spice up
3

Oh sorry, yes, it is IPv4. Isn’t that the IP address for the Ricoh? If not, how can I find it?

Thanks for your reply!

4

Hey Shaina,

I am not versed in exactly what you need but I can certainly put your question in the right hands and get back to you. Hope this helps!

5

Any help is very much appreciated, Linda. Thanks.

6

I reached out to our Soultions Center. They advised you to call this number and an analyst can walk you through the setup. Here is the number - 800 333 2679. Good luck!

7

It sounds like your Ricoh has an old IP address from a previous network. You can change the IP address, either to a static IP that you pick, or so it uses DHCP to grab an open IP address. Then, put that IP address into your print driver and you should be able to print fine.

Here are instructions for changing the IP address. They are meant for a Ricoh 301, but the steps are very similar for the C3300.