Rackspace in Spiceworks is not seeing the e-mail domians

stephenhill2 · 2015-07-27T15:32:13.000Z

I use to have the Rackspace e-mail monitor in Spiceworks working great, but then I had to do a re-install and now when I ad the Rackspace Cloud E-mail Service to Spiceworks it only gives me “We did not find any email domains” after it finishes it scan. I have removed Rackspace from my Spiceworks panel, reset the API’s at Rackspace, then reintegrate the Rackspace Cloud E-mail Service into Spiceworks and get the same error. I am logging in with the same account info I use on Rackspace’s cpanel.

any Ideas???

marcosalas · 2015-07-27T19:49:25.000Z

what version are you on? if you are not on the latest, I recommend upgrading.

stephenhill2 · 2015-07-27T21:45:00.000Z

Version 7.4

jaimedelapaz · 2015-07-29T12:23:55.000Z

Which exact version? There was a bug regarding this that was fixed in our latest release, 7.4.00070:

64030 Rackspace Email plugin - error where no email domains are returned

stephenhill2 · 2015-07-30T15:31:40.000Z

Thank you all for the suggestions, I did have version 7.4.00065, but now it is 7.4.00070. However now the Rackspace is stuck in “scanning…” and doesn’t show anything. Getting Closer!

Any other suggestions? I am Stumped…

jaimedelapaz · 2015-07-30T17:25:48.000Z

Try removing and re-entering the credentials again. Also, restart if you haven’t already.

stephenhill2 · 2015-07-30T18:25:25.000Z

Yep, did that, also did an uninstall of spiceworks, restarted the computer, re-installed, and I get the same thing.

jaimedelapaz · 2015-07-30T18:34:06.000Z

Can you try resetting the APIs? It may also be waiting for the next scan to run before getting the information, so we may have to just give it some time.

stephenhill2 · 2015-07-30T18:57:29.000Z

Just removed the integration, reset the API at rackspace, added the rackspace integration back in and it is scanning. Time to go home, so I’ll check it in the morning. Thank you for Helping!

stephenhill2 · 2015-07-31T10:50:27.000Z

Sorry to say that didn’t work either, could it be the browser, I am using Chrome, but then again I used Chrome before.

jaimedelapaz · 2015-08-03T10:59:21.000Z

Hi,

So, it’s still now showing? Are you seeing the same “Scanning…” message?

stephenhill2 · 2015-08-03T11:13:36.000Z

Yep same old problem

jaimedelapaz · 2015-08-03T17:35:47.000Z

Lets grab a copy of your logs. We have a couple of bugs around rackspace, so I’d like to see if you are impacted by them. I’ll email you instructions.

stephenhill2 · 2015-08-03T18:12:14.000Z

Okay, got your e-mail, followed the instructions and have uploaded the file.

Thank you!

stephenhill2 · 2015-08-06T13:53:59.000Z

Just to let everyone know, I guess I found a bug and they are working on it.

srsmith · 2015-08-06T15:21:43.000Z

Glad I found this discussion - I just encountered this same issue on 7.4.00075. I can also email logs if it would help.