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Hi everyone, I’m hoping someone might be able to give me some insight into some issues we’re running in to.

With Server 2008 EOL we’ve upgraded from three terminal servers in a farm to one terminal server running Windows Server 2019. We have ~40 remote desktop users spread across North America

We’ve fed the server more resources to account for the larger user load, there is plenty of cpu and memory to spare, but we still have some users in scattered offices reporting that it is excruciatingly slow.

IOPS seem fine, memory is fine, CPU is fine, and the network connection appears fine when viewing it in resource monitor.

Network connections for the affected users all appear normal.

Does anyone have any ideas what may be causing this? Do we need additional servers? Forty users doesn’t seem like much for a single server.

Thank you,

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40 users isn’t much, but RDS issues rarely have anything to do with user count. It’s about what the users are doing, the apps they run, etc. You can slow down an RDS server with 5 users if they do crazy stuff on there. Or you can run it fine with over 100, if they aren’t doing much.

You said only a few are having issues, though? If it’s just them… are they in the same location? Seems more likely to be Internet related, if they are at a remote site.

What’s slow about it? Is it that moving around and clicking is bad or are the apps running slowly? One is about the RDS server, the other about the connection to it.

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One office in particular is reporting more problems, but I’ve seen select users even at the same site as the server. Investigations into the network aren’t showing anything. Bandwidth isn’t maxed out, ping times to the server are normal. Nothing seems out of the ordinary.

The big slowness issue seems to be accessing the database, which is located on a virtual machine in the same ESX cluster utilizing the same SAN, however I’ve also seen users try to move windows and that would slow their session to a crawl.

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On some of the trouble machines, have you tried changing the RDP client setting - Experience, to low speed?

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I’ve just checked with one of our users who was having issues and changing the speed setting to low speed worked well, the connection was much faster. Thank you.

The problem now, I think. is we use an icon to link to the RDP session, created through the RDWeb site. Is it possible to alter these settings for those links?

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Do you mean that each user goes to RDWeb and downloads it themselves?

You can definitely save a copy, alter it, then send it out to people for them to use. The RDP file is just a text file so you can edit it in Notepad.

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I just changed the performance/appearance settings on the server to be pure performance and it is faster than ever. Thank you for your help

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