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Hey Guys

I have been using Atera for a while, but due to some unforeseen events and misunderstandings from Atera side haven’t I been able to use the service for remote desktop for a while.

Can you recommend a remote desktop service/solution, and eventually the cost?

Ideally a service that offer -on the spot sign up- as i have some pretty p*ssed off clients

@igormusolesi

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@mark-splashtop ​

Any recommendations? :grin:

I use Teamviewer and it works. That said, if I were shopping now, Splashtop would get serious consideration.

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Thanks for the recommendation. Please sign up for free trial for Splashtop On-Demand Support (SOS) ; it’s high performance, reliable, and cost effective.
Built-in MFA support, broad device coverage (windows, mac, linux, ios, android, etc.), and backed with solid customer support when you need it.
First time subscriber from Spiceworks can get 15% discount… pls contact our sales for the discount code. I’m here to answer any question. Thank you.

@Splashtop

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I personally love Goverlan, but is less an MSP type tool than they are NetworkAdmin type tool (works best on domain).

Manageengine’s RMM would be a consideration if you want a competitive product to Atera. They make a strong suite of products.

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We moved from TeamViewer (due to cost) and now use ConnectWise Control.

Granted, I am Helpdesk using it for internal uses, so have no experience with using it in a customer environment.

For onesie twosie, I also occasionally use AnyDesk.

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TeamViewer is usually my go to free option but I have also started using LogMeIn.

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Do you have any specific requirements? Off hand I’m a big fan of ConnectWise Control. It’s a great tool for remote support.

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How many users are you looking to support? And as a follow-up question, you mentioned clients, are you an MSP or do you work within a company’s internal IT org?

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We use RemoteUtlities which is pretty good and cost effective. for us

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Throwing another hand in for ConnectWise. I have been using it for 6 years. Replaced a combo of PC Anywhere and Teamviewer. One of our software companies uses Splashtop and It is pretty slick also. Pricing on the ConnectWise is concurrent connections ( I believe and pretty affordable).

@katyhege4935 ​ ConnectWise Control

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Thanks @machomanrandall ​ for the mention!

GoTo Resolve (Formerly LogMeIn) has a 14 day free trial as well as different price points depending on how many endpoints you will need. To check if our features are a good fit for you, click here . And check out our pricing options here.

If you have any questions, feel free to reach out!

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Without knowing more about your needs and requirements, it is pretty complicated to make a good suggestion. Lots of excellent options are already mentioned above. I have pretty good experience with Royal TS/TSX Server and Client. You can check the pricing here Royal Apps . Atera offers a fully-fledged RMM bungle, so I believe remote access is not the only feature that you are missing.

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Splashtop user here. Works great!

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If you’re looking for solutions where end users share there sessions (essentially remote support, like bomgar), a lot of folks have recommended solid things.

Definitely take a look at Remote Desktop Manager by Devolutions. The free version is pretty feature rich. Depending what exactly you’re trying to do I’ve not found a better software for remote session management to be honest. However, I’m not positive they have a ‘remote assist’ functionality, which might be a key piece you’re looking for. if you’re looking to manage a large amount of remote desktop sessions, perhaps other types. We have the enterprise edition and basically store everything in a SQL db… it’s pretty awesome.

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