Recording phone calls over SIP

Carl-Holzhauer · 2014-11-17T19:53:11.000Z

We have a Mitel 5000 and are looking to record phone calls that are placed over a SIP trunk. OAISYS has this functionality, but because of the way NexVortex handles SIP calls, OAISYS doesn’t work right. Here is more clarification on the NexVortex side of it

“Nexvortex sets up the SIP call control, which are packets you see going to and from their IP addresses. However, they do not handle the media, or RTP traffic. These packets are the actual audio packets coming to and from the phone system. The reason you see other IP addresses in the captures is because those are other carriers that are handling the audio portion of the call”

What are other people using?

@Mitel

mattjfox · 2014-11-17T20:09:57.000Z

You need to convert your Oaisys over to doing station side recording if you have moved over to SIP.

Carl-Holzhauer · 2014-11-17T20:10:53.000Z

OAISYS can do station side and SIP side. The issue with station side is you need to update something everytime someone changes desks or a phone needs to be replaced.

mattjfox · 2014-11-17T20:16:52.000Z

Station side is more management then tapping the trunks that is true, but doesn’t look like Oaisys is compatible with your SIP trunks.

georgebardissi0515 · 2014-11-18T17:09:58.000Z

Our PBX (3CX) has built-in call recording which works fine with Nexvortex.

Maybe a look into a third party tool? Try Sipfish

Carl-Holzhauer · 2014-11-18T17:11:47.000Z

I just sent them an email, thanks for that.

joecarroll7817 · 2014-11-19T21:21:03.000Z

Check out Orecx. They have an open source side (Oreka) which is free for call recording. I use them in several deployments.

mattjfox · 2014-11-19T21:31:51.000Z

I’m confused what are you trying to do? You are going to rip out your PBX or replace the Oaisys so it works with your SIP trunks? Why not just reconfigure what you have currently. You sounded like you didn’t want to do the work to manage station side from Oaisys, but you are willing to put in the work to completely overhaul your PBX and call recording environment and spend a bunch of money to boot?

Carl-Holzhauer · 2014-11-19T22:35:02.000Z

Logical1, I’ll look into that, thanks

Telefox, no, not really. I don’t have any intention of removing the existing PBX, but I am willing to remove the current call recording solution (OAISYS) or supplement it with something that can better record SIP.

daveinch · 2014-11-21T18:08:29.000Z

We record SIP trunks on Mitel 5000 with Xarios, mirror the 5000s port on the switch to the Xarios Call Recorders port on the same switch.

Xarios captures the SIP Trunk traffic and that’s it!