Can I use the related to: field to specify software titles that people request help on? I’ve tried, but it does not seem to like it.

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Yes you can do, but the name is the one listed on the programs section in control panel

A full list can be found in Inventory / Software

Carsten

I was really hoping you wouldn’t say that. I would much rather relate it to “Outlook 2007” than “Microsoft Office 2007 Oulook MUI”

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