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Hi,

We have recently taken IT Support in-house after always having outsourced our IT helpdesk.

I’m after recommendations for Windows 10/11 remote control software that meets these needs:

  • Cheap! No real budget for this.

  • Screen Sharing with Admin Elevation (At the moment use Teams, but can’t get past UAC when taking control)

  • Directly connect when on the internet (At the moment use RDP, but requires the device is connected to our VPN which causes problems both in connecting and when troubleshooting issues).

There only needs to be one person that connects, and around 80 devices that require connecting to.

Thanks for any advise,
Steve

44 Spice ups
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I would recommend splashtop or Teamviewer.

9 Spice ups
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AnyDesk ?

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Under 100 free over at Action1.com. I’ve been using Action1 as my RMM since January and have had great success with remote access to my users (with Admin), deploying Windows updates (and more) and pushing applications. There are a lot of other features but that’s been my focus. I suggest you check it out.

@peter-action1

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AnyDesk and n-Able RMM are possibly the two most popular choices of large organizations. I would personally steer clear of TeamViewer, as a fairly recent vulnerability makes them one of the least trustworthy options for your organizations’ security as far as I am concerned.

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Please give Splashtop On Demand Support a free test drive. Splashtop supports all the features you listed and more. It’s cost effective… support unlimited attended and unattended devices at $399 per technician per year. First time Spiceworks subscriber can get 15% off. Splashtop is well known for customer satisfaction…NPS is the highest in the industry (based on TrustRadius, G2 and others). Thanks

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Splashtop has worked well for us.

@mark-splashtop

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We use ConnectWise on prem, but the cloud version is also a great option

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Check out Team viewer. One license right now is ~$39.00 a month. Resellers like myself get a discount on that. Annual payment required. Can install Host version on any computer and that user can remote in and fix your companies computers, servers.

@TeamViewer

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We’ve a similar number of end users and we use N’Able take control - Does all that you want and is easy for users to connect

Uses either a code or a link to login

Not massively expensive either

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Splashtop is great! We use it all the time, and you can pair it with ticket services like FreshService/ FreshDesk as an external plug in- when the budget allows.

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ScreenConnect (Connectwise Control) was fantastic before and after Connectwise added the ‘Backstage’ connection option it’s gotten even better. If you know a bit of Powershell Backstage is extremely useful.

It tends to be one of more expensive solutions but for a single tech it should be cheapish.

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We use ConnectWise but I have run into the odd instance where a user’s machine is so locked down they cannot connect to a session. Other than that, great. Supports use of a Android phone to connect, although I bet most do these days.

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Plus 1 for splashtop

@Splashtop

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My company recently got set up on Connectwise Control and Automate, It’s not cheap compared to other offerings, it is a lot to get set up initially (at least it was for our 2 man IT team) ,but its totally worth it for the automation capabilities, so if you do it right it works like a charm.
And hands down beats the previous implementation we had for remote support which was a conjunction of RDP and Window’s built in remote assist tools, which is great if you’re only needing it for helping a user requesting assistance, useless for unattended access and patching. (Funny how long “temporary” solutions last, we had spun that up to hold us over while we shopped around, 2 years later we finally got Management to see the light and sign off on the purchase.)

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We used to use AnyDesk which was great value for it’s price.

We got too big and so started using Desktop Central which has a lot more features.

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Another vote for Anydesk.

Easy to install, really user friendly and it just works.

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Another for AnyDesk here, it’s very cost effective and feature rich. Handy for non support issues too, we used it to present a distributed PowerPoint on several screens dotted around a large hall for a staff conference. It even sent the video animations over remote in an acceptable manner.

We use it to remote student computers so it supports Windows and MacOS along with android and iOS.

When you login to the AnyDesk admin page you can generate packages with public urls for end users to direct download from. You can easily brand it and configure restrictions from this area too.

The app just seems easier and cheaper to live with compared to teamviewer.

We use it with both a preconfigured password and a request access prompt sent to the end user to allow the techy in. Works great for us.

Deployments are easy too, you simply generate an msi installer and deploy via whatever you have, AD, PDQ, SCCM etc…

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LogMeIn is pretty good never had issues with it here.

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At a previous employer, we used TeamViewer and Apple Remote Desktop. I found NOMachine works well too, free, and platform agnostic…

https://www.nomachine.com/download

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