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I am looking for a web based remote desktop software through which i can login from anywhere using internet access to give support to my company uses on their PCs / Laptops. Where they are in office (Private Network) or Internet (public network).

Spiceworks free software has 2 great feature of asset inventory and help desk that are very useful to fulfill my requirements.

Is there any kind of remote pc / laptop control feature from Spiceworks available as well.

Kindly help.

Thanks

Waseem

@GoTo

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Spicelist here:

http://community.spiceworks.com/spice_list/show/26

LogMeIn is a nice option. Another tool that can come in handy is JoinMe, which allows you to assist a user even if the computer is not on your network. They just need a browser and an internet connection for them to share their screen with you.

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Spiceworks partners with LMI’s Rescue product, so that’s available within the software.

Outside of it you have join.me (also LMI)

If you do a lot of remote support i like GoToAssist, it’s designed for MSPs and very “Client friendly”.

Teamviewer is another option.

Reverse VNC is your only real freeware solution though , the others above are basically paid (join.me is free)

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Works pretty well and is not very expensive.

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I use LogMeIn central, IIRC it is $250/year for unlimited LMI free licenses to be managed centrally. While Pro has a lot of really nice features, the cost was prohibitive for me, and I can offer remote support or get onto another segment of our network easily with the free version.

It is easily the best $250 I have spent.

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There’s also TeamViewer.

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Teamviewer, free for personal use.!!

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Teamviewer is free for personal use for limited time (I think 5 min) per session.

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Showmypc.com

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Personally, I prefer Team Viewer over Logmein.

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No Teamviewer has a corperate license i have it. The only issue i have with it is i have version 6 and if a customer of mine runs say the free edition of version 7 then Version 6 can’t conntect with 7 so i have a quick client link embeded in our website and i get the cusrtomers to run that file that way it’s always running version 6.

but when it works it works

best of luck

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Dear All,

Thanks for your kind suggestions; i have a distributed network of 130 users / systems across 8 sites connected through VPN and higher management across the internet occasionally, when they are traveling. we have a team of 2 IT admin to support from a central location (i.e. our head office). in order to support remotely i was using Logmein free for 6 months, all users were registered under single account and i was very happy with it, since i don’t need to share any details before getting the session. Last week, logmein send me a message that my 130 users logmein account will be reduced to 10 free accounts and i have to upgrade it to paid version which is very expensive for me.

I have tried teamviewer but i prefer to connect directly without sharing any details before session…

Thanks.

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When you need to connect with them is it safe to assume they will have made a VPN connection first? If so go with some derivative of VNC. It has been around a long time, is free, and very reliable.

If on the other hand you have to connect to them either before they have a VPN connection or you can spend a bit of money, I would also mention Bomgar at http://www.bomgar.com/. They aren’t cheap but it is a rock solid solution perfect for the type of environment you are specifying here.

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That’s a LMI product. #justsayin

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Teamviewer has an “unattended server” version, but dont let the name fool you. It can be installed on a windows machine. I currently have it on 138 machines. Works great, and I dont have to bother the end user to get a code.

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Join.me for quick or temporary access when nothing else is available, then Logmein Free tied to a Central account for long term use.

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