Remote sites not scanning or reporting.

davidstevens · 2017-04-20T13:25:23.000Z

Getting the message "

Hold up a minute, we couldn’t find any devices. Can you point us in the right direction?"

Looks like this is an ongoing problem with several versions.

Are there any solutions? or do I just uninstall?

jaimedelapaz · 2017-04-20T17:17:33.000Z

Hi,

Is this just happening on the remote site? Are the IP address ranges and proper credentials entered on the remote sites? Are any devices showing up on the central site?

davidstevens · 2017-04-20T23:16:50.000Z

Yes, Yes, Yes, no remote devices showing up at central. (this is the only remote site)

Thanks

jaimedelapaz · 2017-04-21T14:43:29.000Z

Where are you seeing that message? Is it on the central site?

davidstevens · 2017-04-21T14:53:38.000Z

I see it on the remote site when I initiate a scan.

jaimedelapaz · 2017-04-24T15:23:54.000Z

When a remote site runs an inventory scan, all results are sent to the central site. You will not see anything in the inventory section of the remote site itself.

davidstevens · 2017-04-24T16:59:43.000Z

I don’t get the info on the central site.

jaimedelapaz · 2017-04-24T18:12:19.000Z

Do you have the correct IP ranges and credentials entered in to the remote site? Do you see any devices in the central site?

davidstevens · 2017-04-24T18:17:24.000Z

Yes, correct ip range.

local devices showing up at central, but not any remote devices.

jaimedelapaz · 2017-04-25T16:51:53.000Z

If you separate the sites, make each of them standalone, do any devices get scanned in on that remote site?

davidstevens · 2017-05-05T17:21:43.000Z

I’ll try that. been busy.