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Hi everyone,<\/p>\n
we got a new SPLA contract and I swapped out the KMS keys used for ADBA today. While checking that the activation via the new object works, I noticed that probably all clients still have old unused MAK installed which have the status UNLICENSED. Usually I would uninstall them with<\/p>\n
cscript ospp.vbs /unpkey:*last 5 digits of key*\n<\/code><\/pre>\n
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but I do not know the last 5 digits of those product keys since<\/p>\n
cscript ospp.vbs /dstatusall\n<\/code><\/pre>\ndoes not show them as it usually does.<\/p>\n
The error for why they are unlicensed is:<\/p>\n
0xC004F014 - \"The Software Licensing Service reported that the product key is not available.\"\n<\/code><\/pre>\nSince we have quite a few problems with Office sometimes crashing with the error that the license can not be found ( Office can not find your license for this application (2013 and 2016)<\/a> ), I wanted to be sure and remove those old entries, in case they somehow confuse SPPSVC.<\/p>\nIs there any possibility to remove those entries without knowing the Product Key? I already tried the MAKs from our old SPLA contracts, but uninstalling always fails with “Product key not found”.<\/p>\n
Maybe by deleting entries in the registry under the SKU-IDs?<\/p>","upvoteCount":4,"answerCount":7,"datePublished":"2019-11-20T09:55:59.000Z","author":{"@type":"Person","name":"johnnyhenver","url":"https://community.spiceworks.com/u/johnnyhenver"},"suggestedAnswer":[{"@type":"Answer","text":"
Hi everyone,<\/p>\n
we got a new SPLA contract and I swapped out the KMS keys used for ADBA today. While checking that the activation via the new object works, I noticed that probably all clients still have old unused MAK installed which have the status UNLICENSED. Usually I would uninstall them with<\/p>\n
cscript ospp.vbs /unpkey:*last 5 digits of key*\n<\/code><\/pre>\nbut I do not know the last 5 digits of those product keys since<\/p>\n
cscript ospp.vbs /dstatusall\n<\/code><\/pre>\ndoes not show them as it usually does.<\/p>\n
The error for why they are unlicensed is:<\/p>\n
0xC004F014 - \"The Software Licensing Service reported that the product key is not available.\"\n<\/code><\/pre>\nSince we have quite a few problems with Office sometimes crashing with the error that the license can not be found ( Office can not find your license for this application (2013 and 2016)<\/a> ), I wanted to be sure and remove those old entries, in case they somehow confuse SPPSVC.<\/p>\nIs there any possibility to remove those entries without knowing the Product Key? I already tried the MAKs from our old SPLA contracts, but uninstalling always fails with “Product key not found”.<\/p>\n
Maybe by deleting entries in the registry under the SKU-IDs?<\/p>","upvoteCount":4,"datePublished":"2019-11-20T09:55:59.000Z","url":"https://community.spiceworks.com/t/remove-old-office-mak-with-unknown-product-key/739888/1","author":{"@type":"Person","name":"johnnyhenver","url":"https://community.spiceworks.com/u/johnnyhenver"}},{"@type":"Answer","text":"
Make sure they are pointing to the correct server\ncscript slmgr.vbs -skms kmsserver.ad.domain.com\n\nRenew the product licence \ncscript slmgr.vbs -ato\n<\/code><\/pre>\nTry those commands above and report back findings.<\/p>\n
![\"2019-11-21--01.png\"](\"https://us1.discourse-cdn.com/spiceworks/optimized/4X/8/9/4/894faf93c27a01a97e327991c19342f932a9593d_2_690x254.png\")