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Hi all,

We currently use Kaseya which is provided by a managed service provider. However, they are no longer going to be supporting Kaseya as their version is end of life. We have been paying monthly and it is relatively expensive ($1,400 I believe for 202 endpoints) so we are starting to look at alternatives.

Before I started here the IT Director and others decided that LabTech would be a good option based on a presentation from another service provider. In this case, we’d be purchasing the software and hosting it in house, paying an annual maintenance fee.

Since that time, our philosophy has changed to trying to shift some of these commodity items off site to hosted providers. Cost over the long run may be more, but there are no systems to maintain. We’re going through an Office 365 migration as we speak, as an example.

Anyway, I did some research into LabTech and it looks like it works well enough but is very, very scripting heavy. We really don’t want that. We’re trying to make our lives easier, not the other way around. Even though we have full Kaseya, we only use maybe 10% of it.

  1. Remote control via RDP, VNC, and KVNC. This is helpful as a lot of our staff are off site sales.

  2. Backups. We backup certain workstations with Kaseya’s built in Acronis software. Servers are backed up separately via DPM.

  3. Windows Updates. We push Windows Updates from Kaseya to end user workstations.

  4. Alerting. We use Kaseya to monitor our servers and provide alerts based on Event Logs, offline status, etc.

  5. Knowledge base. Currently we have no knowledge base to track common problems or document infrastructure.

Now, the way I see it, most of these things can be easily done with other free or cheap alternatives. Question is - does something exist to do all of this with a single pane of glass like Kaseya/LabTech/et al without needing to buy everything else? We just don’t need 80% of what some of these software packages do.

PS I know that Spiceworks does a lot of this. Just throwing these questions out there in a general way. :slight_smile:

Thanks,

David

@Kaseya

1 Spice up
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I am actually in the process of moving a client from Kaseya to ESET:

It meets all of their standard AV needs but doesn’t come bloated with a lot of extras that may or may not be useful.