[Resolved] Cannot add cc'd user

[Rba_indonesia1]

Hi spiceworks expert,

Please help me as a spiceworks helpdesk user, when I want to create rules according to custom attributes and cc end users action options, I see a notification of no data available, even though in the user management settings the data is there.
Please advise.
Thank you

[Suzanne-Spiceworks]

Tagging support.

@spiceworks-support-team

[RJG-Spiceworks]

Hey,

Can you send a support ticket into support@spiceworks.com

THanks,
RJ

[JibbaJames]

Same behavior, here. A few weeks ago, I had actually created a few rules without issue and they are still working perfectly. However, as of the last week or so, when I try to create a new rule and select “CC End User”, I also get the “No Data Available” message in the dropdown. If I attempt to edit one of the existing rules that are currently working, those dropdowns produce the same result.

There definitely seems to be an issue with that dropdown correctly fetching the list of end users.

J

[Lois-Spiceworks]

This is now resolved

Cloud Help Desk Release Notes: 12 May, 2025 - Bug Fix: CC End Users in Ticket Rules Actions

Hi everyone! Great news! The long-standing bug in Ticket Rules where the “CC End Users” dropdown is empty is now fixed. [image] Known Issues: If you recently created a new end user and they do not appear in the dropdown for Ticket Rules, please perform a hard refresh. If you have a ticket rule that includes actions such as cc’ing either an Employee User or an End User, disabling that ticket rule will result in the deletion of the configured rules and actions for that ticket rule. This is a…