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Hello, I have a Ricoh Aficio MP C3002 copy machine. We were having trouble with our internet and had a Cox Communications Tech come out and he ended up resetting our modem. Now we can copy, but we cannot scan. Can someone help me with how we can get the scanner feature working again, please? Thank you in advance for your assistance.<\/p>","upvoteCount":2,"answerCount":6,"datePublished":"2020-04-15T22:57:21.000Z","author":{"@type":"Person","name":"spiceuser-366u2","url":"https://community.spiceworks.com/u/spiceuser-366u2"},"suggestedAnswer":[{"@type":"Answer","text":"
Hello, I have a Ricoh Aficio MP C3002 copy machine. We were having trouble with our internet and had a Cox Communications Tech come out and he ended up resetting our modem. Now we can copy, but we cannot scan. Can someone help me with how we can get the scanner feature working again, please? Thank you in advance for your assistance.<\/p>","upvoteCount":2,"datePublished":"2020-04-15T22:57:21.000Z","url":"https://community.spiceworks.com/t/ricoh-aficio-mp-c3002-scan-troubleshooting/759208/1","author":{"@type":"Person","name":"spiceuser-366u2","url":"https://community.spiceworks.com/u/spiceuser-366u2"}},{"@type":"Answer","text":"
Is it still connected to the network? That is the most plausible thing to check right now.<\/p>","upvoteCount":0,"datePublished":"2020-04-15T22:59:43.000Z","url":"https://community.spiceworks.com/t/ricoh-aficio-mp-c3002-scan-troubleshooting/759208/2","author":{"@type":"Person","name":"randy1699","url":"https://community.spiceworks.com/u/randy1699"}},{"@type":"Answer","text":"
I believe so, but I don’t know that for sure? I am not at the office now. How would I be able to find out when I go to office tomorrow? I’m sorry, I am just not an IT person, so I don’t have the knowledge nor background, but I appreciate any assistance!!<\/p>","upvoteCount":0,"datePublished":"2020-04-15T23:04:15.000Z","url":"https://community.spiceworks.com/t/ricoh-aficio-mp-c3002-scan-troubleshooting/759208/3","author":{"@type":"Person","name":"spiceuser-366u2","url":"https://community.spiceworks.com/u/spiceuser-366u2"}},{"@type":"Answer","text":"
I believe so, but I don’t know that for sure? I am not at the office now. How would I be able to find out when I go to office tomorrow? I’m sorry, I am just not an IT person, so I don’t have the knowledge nor background, but I appreciate any assistance!!<\/p>","upvoteCount":0,"datePublished":"2020-04-15T23:15:27.000Z","url":"https://community.spiceworks.com/t/ricoh-aficio-mp-c3002-scan-troubleshooting/759208/4","author":{"@type":"Person","name":"spiceuser-366u2","url":"https://community.spiceworks.com/u/spiceuser-366u2"}},{"@type":"Answer","text":"
This really is a forum for IT pros, so I would recommend you call yours or hire one to assist with this. Without much more technical information about your network configuration it will be almost impossible for folks here to help.<\/p>","upvoteCount":0,"datePublished":"2020-04-16T09:25:56.000Z","url":"https://community.spiceworks.com/t/ricoh-aficio-mp-c3002-scan-troubleshooting/759208/5","author":{"@type":"Person","name":"mikedinit","url":"https://community.spiceworks.com/u/mikedinit"}},{"@type":"Answer","text":"
Ah, the fresh scent of user wafts through the discussion.<\/p>","upvoteCount":0,"datePublished":"2020-04-16T13:20:23.000Z","url":"https://community.spiceworks.com/t/ricoh-aficio-mp-c3002-scan-troubleshooting/759208/6","author":{"@type":"Person","name":"Repairatrooper","url":"https://community.spiceworks.com/u/Repairatrooper"}}]}}