Ricoh Driver installation can't find network printers

marshallringler3832 · 2020-02-20T20:28:17.000Z

We have several networked Ricoh devices. We have been printing to them for years, using a Server2008R2 print server, and drivers I installed back in 2014. I have created a new Server2016 machine, and I am trying to install the Ricoh drivers on this new server. When I run any of the driver installation tools I have found, they cannot find my MFPs on the network. This includes both from the new 2016 server AND my Win10 Pro PC on the same domain. I can open the MFP web interfaces from any machine on the network. I have searched by giving it the IP address, as well as just letting it scan the network. The Ricoh “Device Software Manager” tool can locate ONE of the devices on the network, but not the ones I actually want to install on the server. Any ideas on why the driver install software can’t locate the network printers?

matt234 · 2020-02-20T20:35:41.000Z

Are the printers on same subnet as print server? In the past, this could be an issue for the usually archaic printer OEM softwares.

You can use the print server export function to export the printers setup to a file, then import it on new server.

marshallringler3832 · 2020-02-20T20:55:41.000Z

Yeah, everything is all on the same subnet. Very simple network config. I was actually able to manually install the printers on the server, but I’ve been struggling with a communications issue. It now takes several minutes for a small print job to get to the printer, and a multi-page job prints one page, then waits 1 minute, then prints the next page, and so on. So, I wanted to try a clean install, using the “proper” driver installation tools to see if things would improve.

thelanranger · 2020-02-20T21:36:34.000Z

It probably uses SMB1 to scan that and you have it disabled/not installed. A lot of those MFPs need updates for things like IPv6/SMB2/Office 365 secure connections…etc.

billknight9662 · 2020-02-21T12:31:35.000Z

Dous it work when using the “Add Printer Wizard” in control panel. Those setup utilities are not always reliable. And if using a driver for a machine that was made before the OS was a lot of times little things like that do not work properly.

alphillips · 2020-03-02T15:27:41.000Z

Ensure you are using a Standard TCP/IP port, not WSD, and the proper Ricoh driver from the website, not the Ricoh Class Driver included with windows. Slow print is common with the WSD port. The best way to add printers is with the Add Printer Wizard, Add Printer, Local Printer, create TCP/IP port, Have Disk to get driver.