Roadmap for Spiceworks HDS

Jono · 2021-11-12T02:14:55.000Z

Our old Spiceworks 7.5 is still happily working but I thought it was time to move to the OVA on ESX7.

I installed fine but cannot get emails in or out.

I can Telnet fine to the servers from the Ubuntu console but see no activity from the HDS through the firewall.

Looking at the other problems listed for HDS I don’t see any resolution for a number of IMAP/SMTP failings.

I have sent an email to Support@spiceworks but no reply so just wondered is this product also EOL ?

Rod-IT · 2021-11-12T07:54:42.000Z

I dont believe it to be EOL, but you’ve not said what error you get or which email service you are trying to use it with.

Jono · 2021-11-12T08:36:20.000Z

Using IMAP with O365 to receive and a local SMTP to send, neither are workiing.

I can Telnet to both servers from the ubuntu console

Suzanne-Spiceworks · 2021-11-12T11:12:16.000Z

Hi Jono,

I just looked under the email address you have in the community and can’t find a ticket (probably under a different email), but tagging Support here so they can look into it.

@spiceworks-support-team

The short answer on Help Desk Server’s future though is that we don’t know for sure. Development was put on hold through the end of this year because we had other priorities, but no announcement has been made concerning end of life.

Personally, I am optimistic that we will continue with it, but I don’t have any inside information, and we won’t decide officially as a company whether to continue development on it until the beginning of the year, so definitely don’t take my optimism as anything but a personal opinion.

Suzanne

Rod-IT · 2021-11-12T11:25:59.000Z

What is the error you are getting?

Is the account set up as an MFA account or is it an alias or group account (aliases/groups wont work), the account must be a mailbox account.

Brendan-Spiceworks · 2021-11-12T17:29:44.000Z

I have sent an email to Support@spiceworks but no reply

Did you at least get an auto-response with your ticket number? If so, what’s the ticket number? If not, check spam folders.

Let me know what you find.

Jono · 2021-11-12T18:13:15.000Z

I have an email back referring me to this post

What’s going on with Spiceworks Tools & Apps in 2021? Spiceworks Support

Hi SpiceHeads, While we’ve been posting various updates as of late, we know many of you are curious about the direction of the Spiceworks Tools & Apps. We want to make sure you’re not just aware of our plans but are also a part of the conversation. The road behind us Our primary focus this year is on helping our members migrate off of the legacy Desktop application. Back in 2018, we announced that we were no longer going to be improving Spiceworks Desktop after version 7.5 and that version 8.0…

Thanks guys - i won’t press on with it