Setting up spiceworks agent

brianglaser · 2012-07-12T08:06:10.000Z

OK, what server address do I need and in what format?

I have access to my helpdesk externally at http:helpdesk.companyname.com/portal, how to I put that into my agent configuration or what else do I need to do different to get the agent to work?

aaron-m-spiceworks · 2012-07-12T08:11:04.000Z

Is HTTPS forwarded from the border firewall to the internal server as well? The agent communicates over HTTPS, so it would be either https://helpdesk.example.com or https://helpdesk.example.com:PORT if not on 443.

brianglaser · 2012-07-12T08:15:36.000Z

I do not think we have HTTPS set up for it, so the answer would be get HTTPS set up in order to use the agent.

aaron-m-spiceworks · 2012-07-12T11:22:37.000Z

Yes, I’d advise forwarding that port. Spiceworks has a self-signed cert that will be sufficient for the agent, but you can also use your own certificate if you already have one.