So I am worried

alanmcknight9387 · 2014-10-31T17:41:48.000Z

Siemens tech walked in yesterday to start the upgrade process of converting our America Dynamics DVR from Xp to Win7. First thing he says is why do I need to upgrade from xp?

Well that just happens to be our company’s policy.

Then he let’s slip that he has never done this before, but he has support’s number just in case.

So I had made screen shots of all setting and have done a full backup of the OS. in preparation of this.

After 2 hours he had been on the phone most of the time with America Dynamics

tech support, and reported that he can’t do anything because our service licese has expired and needed to be renewed before America Dynamics will give him the path to download the required drivers.

So as soon a finance approves the funding to get the license renewed I get to go through all this again.

Sigh.

cpunty · 2014-10-31T17:43:57.000Z

yea… i dont see this ending well…

techguy75 · 2014-10-31T17:44:37.000Z

that…just sucks like hell!

techguy75 · 2014-10-31T17:44:55.000Z

Chris19delta:

yea… i dont see this ending well…

I agree

pass-the-tylenol · 2014-10-31T17:45:31.000Z

His question about XP would’ve had my Spidey Sense tingling straight away. He seems like one of those script kids who can follow a linear path, but he gets totally lost with any deviations.

This would definitely make me feel uncomfortable.

kptim · 2014-10-31T17:49:19.000Z

If he has never done this before, you should have just shown him out and told him you know how to call support, wonder if he had anything to do with the licensing.

Robert5205 · 2014-10-31T17:50:35.000Z

It’ll be fine. Just tell him to keep clicking until it works!

mkarmil · 2014-10-31T17:52:55.000Z

Never goes well when the first question is why do we need to upgrade -.- SMH

alanmcknight9387 · 2014-10-31T17:54:37.000Z

We have a policy that we don’t work on third party equipment. That is why we pay for the onsite support contracts.

james485 · 2014-10-31T17:59:26.000Z

All I can say is find the closest pub and drink heavily

abramflansburg · 2014-10-31T18:03:32.000Z

I know a company that was running an automation system for manufacturing something or another. One of their machines ran off of a PC that ran WindowsXP. The quote to upgrade to Windows7 was $50k from the vendor because they hadn’t built an image for 7 yet. I wanted to badly offer my services at $49k because I’m guessing there wasn’t much worked involved in porting over apps and drivers to 7.

zachkingsr · 2014-10-31T18:05:26.000Z

Funny how the support licensing wasn’t an issue when you called to set up the appt, but it was once the tech came onsite.

alanmcknight9387 · 2014-10-31T18:10:24.000Z

zking:

Funny how the support licensing wasn’t an issue when you called to set up the appt, but it was once the tech came onsite.

You think?

jtarnold · 2014-10-31T18:11:50.000Z

Been there done that, got the pat on the back for fixing two contractors %!#$-ups on my own. Good luck!

scottalanmiller · 2014-10-31T18:14:04.000Z

Good to know that Siemens is able to train their people.

domv · 2014-10-31T18:14:55.000Z

Don’t worry…be happy!

garyadkins4385 · 2014-10-31T18:16:14.000Z

Thats really strange… i mean Siemens is totally on top of security and training and what not…

alanmcknight9387 · 2014-10-31T18:16:38.000Z

Well there is enough sweets in the break room I could be on a Sugar High all day.

georgejurcan · 2014-10-31T18:17:19.000Z

Go Siemens go.

jimmy-t · 2014-10-31T18:19:30.000Z

Pass_the_Tylenol:

His question about XP would’ve had my Spidey Sense tingling straight away. He seems like one of those script kids who can follow a linear path, but he gets totally lost with any deviations.

This would definitely make me feel uncomfortable.

Do you IT, bro? That’s someone who shouldn’t be working on computers.