1

We are upgrading some of our software versions. When we uninstall older versions of software and install newer versions, our inventory and reports still report the clients with the older versions as well as the newer versions of software. I have re-scanned the clients and the older software is still listed on the client even though we have uninstalled. In addition, a quick look on the physical machine proves the older software has been removed. Any reason why this might be the case? Thanks in advance for any information on the topic!!

3 Spice ups
2

Spiceworks scans check for registry keys. There may be some remnants around that SW is picking up. Use a goo cleanup program like CCleaner to wipe out any abandoned registry keys.

1 Spice up
3

Thanks so much!! I will try this!!

4

No they don’t. They use WMI queries.

5

Ok. We ran CCleaner and it still shows as being installed on the client Even though we are not seeing any traces of it. We are obviously missing something! Any other suggestions?

6

What version of Spiceworks are you running? Can you make sure you don’t have any stale DNS entries?

7

The latest version. Ver 7.5.00101

8

Any other suggestions? This report is still listing these machines as having the software installed. Thanks for the suggestions!

9

Did you check DNS?

10

I did. Re-scanned the machine also. When that didn’t work, I deleted the client and had Spiceworks re-discover it and it still have the old version listed. Any other ideas?

11

I’m out of ideas, but I’ll ping some others who might have some.

@dbeato @rod-it

12

Have you looked a this:

https://community.spiceworks.com/how_to/420-troubleshooting-spiceworks-inventory-inconsistencies

13

Slight correction, but WMI can query the registry too.

The list specifically queried is the Add/Remove (Uninstall programs) area, so if you see the application listed here, or in the registry for the location, then SW may pick this up.

What application is this?

2 Spice ups
14

We have removed Office 2010 Professional Plus and installed Office 2016 Professional Plus. It was uninstalled prior to installing Office 2016. It does not appear in the Programs listing on any of the computers however, when I re-run the software report to see which computers are left to upgrade, all computers are still listed. Actually, now they have both the Office 2010 and Office 2016 listed in the report.

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Do you have ANY components from the Office 2010 suites, this might include other products such as project, OneNote, Lync 2010 and a couple of others, while you may not have Office installed, do you have any other 2010 components, language packs or modules?

1 Spice up
16

When I’m looking at the programs installed on the physical machine, I see nothing listed from Office 2010 or any other 2010 product. The software that is listed states Microsoft Office 2010 Professional Plus.

17

Lets focus on a single machine.
Click it in the inventory, what does last scan and last update show? Recent dates?
If yes click the tools option, then rescan at the bottom (the device needs to be online), give it 20-30 minutes and report back if this updated correctly. Does the updated/scanned times change?

1 Spice up
18

I have done that however, I’m more than happy to try again to see if I get anything different. Back in a few!

19

While that is running do the following;

Ping machinename - note the IP

Ping -a IP

does the latter match the former?

20

Scan is running. Did the ping for the machine name and the ip and YIPPEE!! They both match!! How about that!!