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Hi there, I installed Spiceworks and collected all of the workstations. If I run a canned report called “Installed Applications”, it comes up blank. But if I view the configuration on any asset, i can see the applications installed. Alternatively, if I go to the Software dashboard, I can click on Adobe Acrobat X, and it will even show a list of computers it is installed on, but i have no way of generating a report. Any help will be greatly appreciated.

2 Spice ups
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Hello David,

My name is Anna. I’m a Software Engineer at Spiceworks. I have been volun-told :slight_smile: to field your support request.

Let me take a look at your issue. I’ll circle back soon with a resolution, or further questions, as the case may be.

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David,

I can’t reproduce this issue in a 7.2.00532 application. Can you please tell me which version of the Spiceworks application you’re running? Thanks.

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HI there, my dashboard shows Version 7.3.00048

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I am wondering if I need to install a plugin of some sort? Very weird but most of the canned reports work but any report that refers to application do not run.

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Does anyone else have the same problem? I can get information on anything else except installed applications. The report runs very quick and display a blank page. I tried this in Firefox and IE. I tried creating a custom report and set the application to %. Any help will be appreciated. Thanks

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Hey David,

This issue should be resolved by updating Spiceworks to the latest build here:

http://www.spiceworks.com/download/app/

Let me know how it goes and if you have any questions.

Here to help!

1 Spice up
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Talk about timing. I was literally running the application report when you posted it. And yes it does work ! Thank you.

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Hey David,

No problem! Please feel free to reach out to us any time!

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Actually I spoke too soon. “Applications By Computer” works now (didn’t before). But “Installed Applications”,and “Software compliance” did not work. Again the report comes up quickly as blank . Also I randomly selected “People with Devices” and it came up blank as well. But tried “Services on Computers” and it worked. Very weird.

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Hey David,

Sorry about that :confused:

Can you share the reports you’re using so I can test them out on my end?

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Ok how do i do that? Or do i just export the blank report as a pdf / xls and attach here?

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If you hover over the report on the right there will be a “share/export” button. From there you can share the reports to the Community and then list the links here.

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here it is

report-applications_by_computer_2015_01_30.rptx (689 Bytes)

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nice! I’ll try this out and let you know how it goes

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Hey David,

I totally forgot to mention this earlier, but you’ll need to remove the “%” from the “installed applications” field and leave that field blank.

Let me know how it goes and if you have any questions.

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HI sorry but i dont see the % when i go to edit the report unless I am looking in the wrong spot

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Interesting. If the % is gone the report should run correctly. I’ve just verified using your report on my test install.

Are you running version 7.3.00050?

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spiceworks.jpg

This is the version

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Hey David,

I was able to get “Installed Software” working by changing the “Application Name” line to:

  • Application Name - contains -

  • (leave the last field blank)

As for “Software Compliance” please try changing the first line as follows:

  • Number of Verified Licenses - greater than - 0

Let me know how it goes and if you have any questions.

Here to help!