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The dashboard and the listing of equipment on our network is a really cool feature of Spiceworks but we have never got it to do complete scans on all of our pc’s. We still have some that never scan we have some that have multiple listings some with the unknown icon and the right icon. We still have a lot of devices stating they can’t be contacted because of WMI issues I have checked these machines and followed your suggestions until I am blue in the face and still no change is there anyway we can get all our machines to scan and return useful information because right now the dashboard and inventory feature is useless to us.

2 Spice ups
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I’d suggest as a first step you clean up your inventory by deleting all the duplicate entries, leaving only one entry for each device, then as a second step you should look at each “unknown” device on a case by case basis. Check out the help article on resolving unknowns, paying attention to which environment a particular advice is targeted at, workgroup or domain,

http://community.spiceworks.com/help/Resolving_Unknown_Devices

then if you believe everything is set up as per the article, post the question on the Community stating what OS (including SPs) the machine is running, your network environment (workgroup or domain), firewalls if any and the steps you’ve already taken to try and resolve the issue. I think then we can start helping to get on top of this.

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The systems giving the WMI trouble…those are Windows machines right?

No firewall running on the computers causing problems for you? If yes, try disabling. Windows 7/2008 puts the firewall in 3 times (network, domain, and internet).

Can you RDP to those machines? If no, try enabling RDP.

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They are all windows xp pc’s with sp3 and all updates current. Windows Firewall disabled. I can remote into all the pcs.

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I presume they are all Pro editions, not Home? as Home edition doesn’t have WMI at all.

Make sure that the forceguest registry key is set to 0, you can find it in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

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They are all windows XP Pro I checked two of the problem pc’s at random and the registry setting you spoke of is set to 0. Is this the default setting? And I would suspect it is all the pc’s should be set to 0 value

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Still would like some ideas on this problem please.

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Sorry, for some reason didn’t get notification of a new post…

Doug M wrote:

They are all windows XP Pro I checked two of the problem pc’s at random and the registry setting you spoke of is set to 0. Is this the default setting? And I would suspect it is all the pc’s should be set to 0 value

It depends on a vendor, for instance Dell’s normally come with the value set to 1.

Anyhow, back to the issue. Are you in domain or workgroup environment?

What result do you get when you run this command on the machine that’s running your Spiceworks:

c:\ wmic /user:username /password:yourpassword /node:remotemachine
 systemenclosure get serialnumber

where remotemachine is either the ip address or the name of the problem machine. (N.B.: if you go for the machine name, rather than ip address, make sure you wrap the name into quotes if it has spaces or dashes, e.g. “ws12-04”), and username and yourpassword are obviously login details for an admin account that you use in Spiceworks for scanning.