1

So I just found this through Stumble and I am curious how this is freeware and how others are using this. Are you concerned with Spiceworks accessing your network? How do you feel that this is free? Are there any concerns that you had initially, that were addressed through usage? We’re a small company, but large enough to need a good ticketing system and not back and forth emails. I have loaded this locally and gave it few credentials for network discovery. Is there anything anyone can suggest for testing?

3 Spice ups
2

We’ve been using this software for a couple of months now and its fantastic! At first we couldn’t believe it was free and were a bit sceptical but it really is a great program. They make they’re money from sponsors and partner company’s so that’s how they can deliver this to us for nothing. I would definitely recommend using it.

If your’e looking for things to try then click on the chilli icon in the bottom left hand corner and it will describe different things you can try. Completing these tasks will also help you rank up your ‘spice meter’

3

MattyIce wrote:

So I just found this through Stumble and I am curious how this is freeware…

Spiceworks is not freeware - it is ad supported - http://www.spiceworks.com/keep-it-free/

MattyIce wrote:

… and how others are using this.

I use this to keep tabs on multiple family owned and operated businesses. I can see when someone installs something somewhere and promptly uninstall it or notify the business owner. Most of the family business run off of a 1 or 2 desktop solution so having domain policies preventing user access to install isn’t practicle. I also use it as my ticketing system to support the systems I watch over.

MattyIce wrote:

Are you concerned with Spiceworks accessing your network?

Spiceworks doesn’t access my network. I am using the software to scan my networks. The data never leaves my networks. Here is the privacy page… Spiceworks Privacy Policy

MattyIce wrote:

How do you feel that this is free?

How do I feel? Great! The community is very active in supporting this platform - and everything else IT related. Usually you only get what you pay for. With SW, you get over 1 million IT professionals to “bounce” things off of.

MattyIce wrote:

Are there any concerns that you had initially, that were addressed through usage?

I had no concerns but I did start slow. The more I dig into things, the better off I feel. Not a security better, a professional better. I know I have an awesome product to leverage support to those who ask me.

MattyIce wrote:

We’re a small company, but large enough to need a good ticketing system and not back and forth emails.

This is a wonderful help desk solution. It doesn’t have all the bells and whistles that other pay-for-use solutions have but in the last few years I have seen the SW product evolve to what it is today. I have been a beta tester for SW since 4.0 and I love it.

MattyIce wrote:

I have loaded this locally and gave it few credentials for network discovery. Is there anything anyone can suggest for testing?

Use Remote Collectors wherever you can.

http://community.spiceworks.com/help/Remote_Collectors

http://community.spiceworks.com/how_to/show/283

They can offload the resource intensive scans to other servers while your central SW server will remain fast for user access. If there is something you don’t understand - ask! We are fairly quick to respond and usually you will get more than one way to get the job done. Secondly, keep those that helped you updated on the issue. We like to know if what we suggested worked for you or not. Lastly, reward us. Fellow Spiceheads (Spiceworks users) like to get spicier, giving the best answer or helpful post to people that deserve it goes a long way.

I hope this helped!

4

One more thing - please don’t double post - I just saw this one too!

http://community.spiceworks.com/topic/125630