Hello I’m system administrator of in Armenian company, we have a problem with email in spicework monitoring , i cant get email from monitoring system and it shows everything fine but we get nothing and I cant find any email in my border list. can you help us to solve it .
3 Spice ups
scheff1
January 23, 2022, 4:51pm
2
Please read the recommendations of our field guides on posting good questions, including the helpful references found at the bottom of its web page.
To which edition of which Spiceworks tool do you refer?
You’re referring to the legacy Spiceworks tool Network Monitor in the topic of your post and writing in its support forum. This tool reached EOL and EOS more than 2 YEARS ago. You’ve been reminded in our product roadmap , close to the end, and in other areas and other topics, e.g. the sticky note on top in this subforum . This tool is known to be buggy and has never reached maturity. It has been abandoned before. The Spiceworks Connectivity Dashboad is a designated successor solution as mentioned in our product roadmap EOL announcement .
Have you tried already this Spiceworks Connectivity Dashboard?
Not sure if you’re referring to the same monitoring tool as in your topic. So please identify the tool, version and edition to which you’re referring here. If you’re referring to the legacy Windows edition Spiceworks, you’ve seen a banner since about 6 weeks reminding you that it reached EOL last year. I’m still using the same legacy edition although I’ve also an experimental setup of the Spiceworks Inventory Online edition. I also miss some notification emails of this legacy system. But I did not investigate deeper. I assume it expected behavior due to changed policies of a configured cloud email provider. My main (cloud) email provider has changed policies for accepting email clients and I guess that Spiceworks does no longer match the specified trust level of my email provider.
Which email server do you use and which email provider?
What do you mean by border list in your email?
my email provider is roundcube
This is my monitoring account , when i’m pressing resend button on some email it shows email sent
using (border list) expression I meaned my email account. I can’t see sent email so I cant find the problem
do I need any update or change some settings
and from where can i download new version
scheff1
January 24, 2022, 9:43am
6
No, Roundcube is neither an email provider nor a email server. It is an open source tool providing a web interface to emails. It acts as an email client, not as an email server. Usually, if an email server refuses to accept or to forward some email for sending, you’ll get a negative feedback email or even several. But this may take up to about two weeks, depending on kind of email and on configuration of concerned email servers. I’ve used Roundcube in the past too, don’t remember on which email accounts. But I never needed to configure it as it came configured by my provider or hoster with its email server to contact. Email servers have their own logs and may provide complementary information and details not sent back to sender. These can give more hints about issues encountered when the issue is either on email server or between email servers.
Your screenshot shows your inbox. There you would find email warnings after hours, days or weeks. Or you would see replies of receivers. Your sent emails are in the sent mailbox. Some email servers have additional sending mailboxes to distinguish between emails successfully sent to next email server or successfully submitted for sending on your email server, still awaiting your email server to forward to next email server if recipient is not on your email server. It doesn’t hurt to look into spam, junk and trash mailboxes to look if some warning was received and put there. There are different retention policies per mailbox. Emails in spam, junk or trash are typically kept much shorter than emails in other mailboxes.
As I’m used to find Roundcube typically provided by hosters, this does not imply that you have (direct) access to logs of underlying email server nor that you may update your email server yourself. But some of these hosters provide you a gateway with access to a view to logs concerning your account. This would not be full access due to privacy regulations, if the hoster does not run virtual email servers per customer.
Do you have access to logs of your email server?
Do you have checked your sent, spam, junk and trash mailboxes as well?
I don’t know that view of Spiceworks, you’re showing in your screenshot. So I could not identify edition and version. I never tried its network monitor and hence don’t know if this is of the legacy network monitor. There don’t exist any update of network monitor if this would be the network monitor. Spiceworks uses its Connectivity Dashboard instead. This is a public cloud solution of Spiceworks and hence does not need any download, only configuration.
If your request refers to Roundcube, the latest version is 1.5.2, Your provider may offer you to choose among several versions. But he typically would not allow you to install your own version.
