1

Well, i had set this up a while ago and everything was working fine and then i handed it over to someone in our organization. Now AD Integration isnt working, no AD users can login to the portal. Please help.

1 Spice up
2

check in settings to make sure it is still configured

3

i entered an admin account and still when people use their email address it still says invalid email or password

4

I’m not sure what that means.

Login as someone who can get in to SW, go to settings, and check that AD integration is still enabled and working.

It would fail if the account being used to synchronize has had a password change, expired, been deleted/removed or if you have changed from LDAP to secure LDAP

5

Have you had your users try with just their display name, or the first part of the email address? For example, instead of using “peter@domain.com”, I would just use “peter” to login to the Portal.

6

We have sent an admin to an account and they are not receiving the emails to setup their account. SSO works for users as far as i can test, tried with a few people in the office. Any idea why the new tech is not able to sign in or receive the emails? Thanks for your patience.

7

Your new Admin could be having issues for a couple of reasons. Seeing as how that is different from the issue we’re working on here, would you mind making a new post on the Support forum to address that?

So are your users now able to sign in via SSO when they access the User Portal?

8

yes they are able to use SSO when accessing the user portal, i did reapply the ad account.

9

That’s great - I’m glad to hear you got it figured out!

Could you PM me the email address of the user you are trying to invite to Spiceworks? I’ll check to make sure to problem is not somewhere on our end of things.