<\/use><\/svg><\/div><\/a><\/div>Also, I do suggest creating a new discussion if you want to continue this topic so that we do not hijack the thread.<\/p>","upvoteCount":1,"datePublished":"2021-09-09T11:03:40.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/14","author":{"@type":"Person","name":"clutka","url":"https://community.spiceworks.com/u/clutka"}},{"@type":"Answer","text":"Unfortunately it’s recurring checklists which contain up to 30 items, that was very convenient since it stayed with the request such as new starts or leavers, checklists have now moved to Planner so looking at a way to remove spiceworks and just use power apps and planner for helpdesk<\/p>","upvoteCount":0,"datePublished":"2021-09-09T11:07:11.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/15","author":{"@type":"Person","name":"johnlightbody","url":"https://community.spiceworks.com/u/johnlightbody"}},{"@type":"Answer","text":"
Good news is KB is working again, I went back and created the fake admin user and it seems to have worked but we’ve moved KBs to Intranet so too late.<\/p>","upvoteCount":1,"datePublished":"2021-09-09T11:08:45.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/16","author":{"@type":"Person","name":"johnlightbody","url":"https://community.spiceworks.com/u/johnlightbody"}},{"@type":"Answer","text":"
Hey Craig, can you put more pressure on them to really fix this problem, please, please, please !!!<\/p>","upvoteCount":0,"datePublished":"2021-09-09T11:16:55.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/17","author":{"@type":"Person","name":"mtoddh","url":"https://community.spiceworks.com/u/mtoddh"}},{"@type":"Answer","text":"
I am having the same issue. so this is still occurring. Are we going to have a solution for this soon? Many thanks and well wishes!<\/p>","upvoteCount":0,"datePublished":"2021-10-04T12:29:34.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/18","author":{"@type":"Person","name":"patriciasmith2","url":"https://community.spiceworks.com/u/patriciasmith2"}},{"@type":"Answer","text":"
Still a problem here, as well!<\/p>","upvoteCount":0,"datePublished":"2021-10-04T15:07:24.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/19","author":{"@type":"Person","name":"mtoddhess3196","url":"https://community.spiceworks.com/u/mtoddhess3196"}},{"@type":"Answer","text":"
Hello everyone,<\/p>\n
I clicked on the Knowledge base today and it appears to be working again. I have had all my users test and we can all see the site again.<\/p>\n
Thanks to whomever fixed it !!<\/p>\n
Chris R<\/p>","upvoteCount":2,"datePublished":"2021-11-30T22:40:22.000Z","url":"https://community.spiceworks.com/t/spiceworks-cloud-accessing-the-knowledge-base/807495/20","author":{"@type":"Person","name":"creynolds3","url":"https://community.spiceworks.com/u/creynolds3"}}]}}
How to Spiceworks Cloud access the knowledge base?
4 Spice ups
clutka
August 4, 2021, 1:03pm
2
Without context or specific issues, all I can do is direct you to the Knowledge Base heading when accessing your Cloud Help Desk at https://on.spiceworks.com .
Now if you’re asking about how to link a knowledge base article to your ticket, the Cloud Help Desk doesn’t work the same as the legacy on-premises version. You need to use the Append button to copy the text to the reply box. Users are not given a link to the article any longer.
clutka
August 4, 2021, 1:05pm
3
As an FYI, please review https://community.spiceworks.com/field-guide/getting-started/how-to-ask about asking questions. The more detail you can provide, the better the answer and information we can provide to assist.
I’m sorry for my original choppy message.
So, when I open my on.spiceworks.com tab and click on Knowledge Base, there is not a “New Article” button.
I’ve attached a screenshot to show what I mean.
2 Spice ups
M.Todd:
I’m sorry for my original choppy message.
So, when I open my on.spiceworks.com tab and click on Knowledge Base, there is not a “New Article” button.
I’ve attached a screenshot to show what I mean.
I believe this is a known issue: Spiceworks Knowledgebase
clutka
August 4, 2021, 3:44pm
6
This should have been fixed on July 19. https://community.spiceworks.com/blogs/help-desk-cloud-edition-release-notes/3595-cloud-help-desk-settings-performance-fix-knowledge-base-fix (Edit: Unless the fix mentioned in the blog was unrelated. It was very well-timed though which made me believe it was the same issue.)
Tagging the @spiceworks-support-team to address the issue since it seems to have cropped up again. Did the backend upgrade break things again?
1 Spice up
While the recent KB fix has resolved most issues, It seems there are still some affected accounts which need another method to fix them. We’ve found that if you create another admin with an email account you have access to, that will fix KB access for all users of the account.
2 Spice ups
It did fix the problem for the new admin, but not the others.
I’ve let the dev team know your account is still affected. I’m not sure what will be involved to fix it or the timescale, unfortunately.
2 Spice ups
mtoddh
August 17, 2021, 2:35pm
10
Now this seems to not even working for new users…
1 Spice up
Ours would appear to be the same!..just went to start up the KB, another thing…
2 Spice ups
I fired ours up as well to add something and got the same thing.
1 Spice up
Any solution to this…and checklists for the cloud system? We’re now creating checklists in Microsoft Planner to make sure everything in our processes are logged for the auditors but doing it in two different systems is just a killer!
J
1 Spice up
clutka
September 9, 2021, 11:03am
14
@johnlightbody , the Spiceworks CHD has a feature called Tasks. Will that work?
Also, I do suggest creating a new discussion if you want to continue this topic so that we do not hijack the thread.
1 Spice up
Unfortunately it’s recurring checklists which contain up to 30 items, that was very convenient since it stayed with the request such as new starts or leavers, checklists have now moved to Planner so looking at a way to remove spiceworks and just use power apps and planner for helpdesk
Good news is KB is working again, I went back and created the fake admin user and it seems to have worked but we’ve moved KBs to Intranet so too late.
1 Spice up
mtoddh
September 9, 2021, 11:16am
17
Hey Craig, can you put more pressure on them to really fix this problem, please, please, please !!!
I am having the same issue. so this is still occurring. Are we going to have a solution for this soon? Many thanks and well wishes!
Still a problem here, as well!
creynolds3
November 30, 2021, 10:40pm
20
Hello everyone,
I clicked on the Knowledge base today and it appears to be working again. I have had all my users test and we can all see the site again.
Thanks to whomever fixed it !!
Chris R
2 Spice ups
