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I have about 15 helpdesk users that will be assigned to tickets for various tasks. I have setup each user as a helpdesk user not admin. If a ticket is assigned to a helpdesk tech will they be sent an email to notify them that they have been assigned a ticket? Currently I dont believe that is working for me. I created a rule that when a specific category is used it will auto assign to one of my helpdesk techs. I tested that and it works great. I then created a ticket in the user portal and the ticket was assigned to a user but they are not receiving a notification that they have a new ticket. Now as a spiceworks admin I get that ticket. Each tech has the helpdesk notification turned on. Any suggestions?<\/p>","upvoteCount":1,"answerCount":2,"datePublished":"2013-12-19T19:59:14.000Z","author":{"@type":"Person","name":"elijahrosenberg1870","url":"https://community.spiceworks.com/u/elijahrosenberg1870"},"acceptedAnswer":{"@type":"Answer","text":"
Figured it out, settings then help desk and change each check box<\/p>","upvoteCount":0,"datePublished":"2013-12-19T20:18:54.000Z","url":"https://community.spiceworks.com/t/spiceworks-email-user-notifications/264310/2","author":{"@type":"Person","name":"elijahrosenberg1870","url":"https://community.spiceworks.com/u/elijahrosenberg1870"}},"suggestedAnswer":[{"@type":"Answer","text":"
I have about 15 helpdesk users that will be assigned to tickets for various tasks. I have setup each user as a helpdesk user not admin. If a ticket is assigned to a helpdesk tech will they be sent an email to notify them that they have been assigned a ticket? Currently I dont believe that is working for me. I created a rule that when a specific category is used it will auto assign to one of my helpdesk techs. I tested that and it works great. I then created a ticket in the user portal and the ticket was assigned to a user but they are not receiving a notification that they have a new ticket. Now as a spiceworks admin I get that ticket. Each tech has the helpdesk notification turned on. Any suggestions?<\/p>","upvoteCount":1,"datePublished":"2013-12-19T19:59:14.000Z","url":"https://community.spiceworks.com/t/spiceworks-email-user-notifications/264310/1","author":{"@type":"Person","name":"elijahrosenberg1870","url":"https://community.spiceworks.com/u/elijahrosenberg1870"}}]}}