Spiceworks helpdesk email notification

pbradley435 · 2016-01-05T17:01:09.000Z

I am not receiving an email notification when a helpdesk ticket is created by an admin in the helpdesk application. There are two admins set up in the system and we are set to receive all notifications currently. The way I understand it is that if I create a ticket as an admin then I will not receive an email but the other admin user should. Is this correct?

I did use the send test email in the email template section and I did receive an email using this function.

randy1699 · 2016-01-05T17:13:30.000Z

Check and see what you have checked under the Help Desk settings.

pbradley435 · 2016-01-05T18:34:50.000Z

Hi Randy. Every possible notification is turned on under the notification screen. It’s just the tickets that I create in the app that don’t come across.

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randy1699 · 2016-01-05T20:07:59.000Z

Have you checked your email system to see if any such email was created? Internally created tickets may not generate an email.

pbradley435 · 2016-01-05T22:21:53.000Z

I imagine that is indeed the problem. If I create a ticket in the console it may not notify the admins by design. I’m just trying to confirm this. It would be nice to have it email in this scenario though. If it doesn’t that would be a nice feature to add. Otherwise, I guess I can just send an email to start a ticket.