1

Good Morning,

How much of spiceworks is transitioninng to the cloud help desk? We don’t use any of the spiceworks support nor do we use it as a ticketing system.What we use in spiceworks is the devices tab for keeping track of inventory. Is this section going to remain the same or are we going to have to transition to the cloud help desk as well?

6 Spice ups
2

Cloud helpdesk is cloud helpdesk, it has no inventory.

You can continue to use it, but it’s the email side of things that will break when basic auth is disabled by Microsoft.

There is a cloud helpdesk (CHD), a OVA download for on-prem helpdesk (HDS) and a cloud inventory.

Alternatively there are other products out there, or you run it until it physically stops working, unsupported.

The code in the Spiceworks desktop app you’re using has not been touched in over 2 years, so the risks are also vulnerabilities that are found and not fixed.

1 Spice up
3

Awsome, Thank you for the quick reply! That answered my questions :slight_smile:

4

If you need anything more please post back, if you’re happy please mark best answer

5

I thought this already being more than 3 years. And its inventory component uses also components having lost support well before EOL of the legacy Spiceworks edition.

As far as I understood, you should not assume that you’ll be able to keep it running indefinitely. I remember that authentication at Spiceworks gets disabled too, independent of the Microsoft email authentication. So maybe you may continue to use the legacy inventory until its credential cache expires. I have not tried. The EOL announcement of Spiceworks recommended you to test its functionality isolated of Internet before EOL as a preparatory step if you want to continue using it beyond EOL. So far, I have not seen any Spicehead providing feedback that he has done such recommended testing. So if you rely on that service, then test it and report back. If it does not work without Internet, and you are unable to establish a mock-up, you should consider moving to alternatives. Spiceworks Inventory Online​ can be such an alternative but comes with a smaller feature set and much less customization options.

6

To clarify my post - I don’t recommend anyone use EOL software, free or not and that doesn’t matter if it still works either.

EOL means it’s past it’s usable date and any consequences if you chose to remain using it are at the hands of the user, not the company who have deemed it EOL.