Spiceworks mobile helpdesk app?

geraldcrumbley · 2021-03-06T10:06:42.000Z

Is there not a Spiceworks app for techs to access the helpdesk?

dbeato · 2021-03-06T10:54:46.000Z

geraldcrumbley:

Is there not a Spiceworks app for techs to access the helpdesk?

Welcome to the community! There was but they have recently moved to all into a web interface. They have been removed from the iOS AppStore and Google play store while not affecting existing installations.

geraldcrumbley · 2021-03-07T02:49:49.000Z

How do we get notifications on our phones without an app? Is it only through email?

dbeato · 2021-03-07T03:20:00.000Z

geraldcrumbley:

How do we get notifications on our phones without an app? Is it only through email?

Yup unfortunately.

geraldcrumbley · 2021-03-07T03:21:51.000Z

That’s sad . … it was so close to being a very nice product . . . .

jacob93397035 · 2021-04-28T14:46:10.000Z

I started having login issues with the app a few weeks ago and finally decided to reinstall…only to discover it is no longer available. This stinks, the app was wonderful.

Sean-Spiceworks · 2021-04-28T14:55:14.000Z

Hi all, dbeao is correct (he usually is!). If you’re looking for more details and context, these topics should help:

Update regarding the Spiceworks mobile apps (both Community and Help Desk) Beta

We wanted to make sure you’re aware of an update that will be happening soon. As many of you may have heard while attending sessions at SpiceWorld, we have been and will continue to address our tech debt. We simply define that as anything that creates friction between our developers and delivering their work or, rather, a better experience for you. We’re doing this in various ways; tightening up our tech stack, upgrading software, rewriting and refactoring features, and deprecating features, fun…

Important information about the Spiceworks Help Desk mobile application Spiceworks Support

For any active users of the Spiceworks Help Desk mobile application, we wanted to remind you that we’ve recently removed the iOS and Android native applications from the Apple and Google App Stores . We have replaced much of that lost functionality by releasing our new mobile Tickets browser experience (currently in public beta). We’ve released this new interface in anticipation of Apple’s service changes , which will result in push notifications stopping for many native mobile application user…

danstech · 2021-10-20T11:53:22.000Z

Is there an alternative app that can be used?

Sean-Spiceworks · 2021-10-20T12:49:46.000Z

drearden3:

Is there an alternative app that can be used?

It depends. If you’re referring to the mobile app for the Cloud Help Desk, then we recently started alpha testing one:

Spiceworks Inc

Spiceworks Mobile Apps: Support Documentation - Spiceworks

Est. reading time: 2 minutes

If you’re talking about for the Legacy Desktop 7.5 application, then no. The desktop app is scheduled to be EOL’d at the end of this year:

What’s going on with Spiceworks Tools & Apps in 2021? Spiceworks Support

Hi SpiceHeads, While we’ve been posting various updates as of late, we know many of you are curious about the direction of the Spiceworks Tools & Apps. We want to make sure you’re not just aware of our plans but are also a part of the conversation. The road behind us Our primary focus this year is on helping our members migrate off of the legacy Desktop application. Back in 2018, we announced that we were no longer going to be improving Spiceworks Desktop after version 7.5 and that version 8.0…

danstech · 2021-10-20T12:54:44.000Z

the mobile app and how do I get an invite for alpha app, I have test flight on my iPhone SE 2020

Sean-Spiceworks · 2021-10-20T12:58:24.000Z

If you’re looking to test the iOS mobile app for Cloud Help Desk, the above link has that details under the iOS section:

https://community.spiceworks.com/support/mobile-apps/docs

danstech · 2021-10-20T13:04:35.000Z

Thank you so much I found it, looking forward to checking this out

hjj979 · 2021-11-02T18:20:19.000Z

Yes sir there is or there was,

I have it on my iPhone and wanted to put it on my iPad but can no longer find it in the app store. It works great for “Drive by Tickets”

Thanks for the reply,

Joey