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OK I will start off by saying that I inherited the Spiceworks install when I started about 4 months ago. I had little contact with it prior so I have searched and read about it as much as I have time to. What I know is that I can download a 1GB file faster than I can do almost anything in spiceworks. When I initially open it, the logon screen opens in a flash but once logged in, nothing is fast and it is quite frustrating! I have read many threads on this but most lead me nowhere and they are all over a year old with older versions.

I am using the latest version, 7.5.00093 on a virtual server WIN 2008R2 64 bit standard with SP1 and all updates. Dual Xeon 2.5GHz processors, allocated 60GB HDD with 28GB free, 8GB of memory and absolutely nothing else on it but Spiceworks.

The spiceworks.exe*32 is always using up about 50%

2016-09-23_15_46_19-spiceworks_-_Remote_Desktop_Connection.png

I have stopped all scans for a week and tried many different things from other threads on high CPU usage.

We have 905 items on the network and spiceworks says there are 150 unknowns.

We use the Inventory and the ticketing system, with one collector that is a Dual core AMD processor server 2008r2 SP1 and 16 GB of memory running server 2008r2 SP1 and 16GB of mem

Because I was not here for the initial install and config, I do not know if that may be part of the issue. I am about ready to start over from scratch but the ticketing system has about 2000 tickets that I do not want to lose.

Any thoughts or direction to any other discussions or configuration and tweaking would be of great appreciation.

Thank you all and have a great weekend!!

MICK MICK

3 Spice ups
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No antivirus on there either?

How is your scanning set up on that machine? One big group scan? Multiple smaller? If multiple smaller, how big are they, and are they scanning at the same time? How much of that does the remote collector handle?

You say just Spiceworks. That means just the helpdesk/inventory app, correct? No network monitor?

If you disable scanning, how does performance change?

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How is your scanning set up on that machine? setup small groups with about 20 doing 254 IP’s and 4 doing 2000… all scheduled to kick off one hour apart. Half on Mon & wed, half on Tue & Thur. set for every 6 hours.

How much of that does the remote collector handle? About 20 to 25%

That means just the helpdesk/inventory app, correct? No network monitor?

I am sorry there is a network monitor for just the servers. every 5 minutes.

If you disable scanning, how does performance change?

The performance is just slightly better, the CPU will go lower than 50% but as soon as you do anything in spiceworks it jumps right back up… just going from tickets to inventory screen can take a minute plus. But I can also say that even with the scanning going you can edit and create tickets and there is only a minimal delay. But trying to do anything but tickets is just depressing! I should of added that before!

ALSO! There is an antivirus installed…

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Get rid of the 4x 2000 scans. More than 254 devices per scan will kill performance.

Also move the Network Monitor. Running the helpdesk/ticketing app on the same server as the network monitor is not supported – for reasons like this.

Also disable AV temporarily, just to see how it’s impacting performance.

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Get rid of the 4x 2000 scans. More than 254 devices per scan will kill performance.

So can I have 25+ , 254 scans?

Also move the Network Monitor. Running the helpdesk/ticketing app on the same server as the network monitor is not supported

Should we make the remote collector do all the scans and network monitoring?

Also disable AV temporarily, just to see how it’s impacting performance.

There is no AV now and I will get back to you on the performance.

Thank you for your help!

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Yes. Honestly, this will probably be what solves your issues.

Up to you, but it’s definitely an option.

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It appears that the CPU usage is sitting at 00 the majority of the time now. at least the past hour of today! I must thank you for your help on that!!!

*** Removing the network scanning and monitoring from the main to a remote collector has corrected the high CPU usage.

So what if we did not have a remote collector to run scans on? What would be the best option then?

I will be going through the SpiceDocs and reading up on the Spiceworks config info and see what we have here going on verses the spicy best practices!

Appreciate your assistance…

MANY MANY Thanks to you Big Green Man!

I will be posting sooner when I have issues or questions rather than trying to bang my head on the desk for a week!

1 Spice up
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The SW server should be able to handle that many devices without remote collectors, as long as you have scanning set up right. I’m curious why you had 4x 2000 device scans when it looks like you have slightly over 1000 devices. The biggest thing here is to not go over that 254 limit.

Glad things are sorted out. Be sure to mark best answer to help people in the future! And enjoy that documentation! :slight_smile:

1 Spice up
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Big green man can get the points for best answer if you mark one of his answers as the best answer.

1 Spice up
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I’m curious why you had 4x 2000 device scans when it looks like you have slightly over 1000 devices.

When the network people here originally set things up 20 some years ago, they used static IP addressing with a class B private IP! They figured that they would never run out of IPs then! As time went by, others who worked here would just pick an IP for something someplace they knew didn’t have anything. Due to that, there are some outlandish IP ranges that are all over the map! I will one day talk the powers that be into DHCP for everything and narrow down the Ranges, I have only worked here 4 months so for now, we are stuck with as you said less than 1000 devices in a pool of hundreds of thousands of IP addresses… Ugh!!!

There are several ranges where there is only 1 system in the ip range so I figured I should scan everything from 172.1 to 172.254 to make sure there is nothing out there I am missing…

I would be open to any ideas or better ways to go about this with Spiceworks if anyone want’s to chime in!

Again thank you for all your help!!

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Other than designing a new IP address scheme, you’re doing the best that you can. Fortunately, there’s a networking group that can help you with any questions you have if you decide to do that in the future. Either way, you have your work cut out for you!

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Thank you… Over time all the wounds will heal!

I did mark one of your replies as a best answer to my question too!

I appreciate all your assistance!!

Mick Mick!!

1 Spice up