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Hi All,

We have an IT support company and we look after many different clients. They range from decent sized organisations to an office with a few pcs.

I’m trying out the spiceworks software which looks like it will be really helpful but I have a few questions:

  1. I think I need to setup the spiceworks software on our network and then install it and use remote site mode on our clients’ servers to relay information back. Is it possible to arrange the information for the remote sites into different client groups and separate them from each other?

  2. Some clients have some pretty overloaded servers. Does the software have a large footprint? Would it be best to have it installed on a dedicated machine on the network?

  3. Is there a small Virtual Appliance that I can install on clients with vSphere?

  4. Why is the network scanner a separate application?

I hope I’m not asking questions that are too stupid and I understand the product properly. I’m not sure if it would make more sense to set up separate spiceworks accounts for each client but it would be great for us to be able to manage everything from a single location.

Thanks in advance for any help!

Mattak

@Spiceworks

1 Spice up
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Have a look at this howto…

http://community.spiceworks.com/how_to/23369-spiceworks-for-msp-how-to

Basically the remote collector needs enough power to scan the local network and run th local GUI for helpdesk tickets. It’s normallt recommended this is run on a separate machine as it’'ll hold some pretty powerful credentials in its DB so it can scan the local machines to an addequate depth.

Back at he central side it tags the inventory with the inventory so it’s easy to see whats where.

Nothing pre built, but the install in pretty much setup and go.

The network scanner just more indepth scanning for items you’re more interesting in and dedicated to that task alone so it’s not swamping the machine already doing the inventory scanning.

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Great thanks for your response!

I’ll check that link out