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I just saw the Spiceworks Remote Support by Zoho Assist.

I cannot tell too much from the page so far:

https://community.spiceworks.com/tools/remote-support/

Does anyone have real world experience with it?

Is it a short-term promo type free product, or is it like other typical Spiceworks products being free?

How does this compare to something like LogMeIn?

Thanks for any thoughts/references, and happy Thanksgiving!

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The product is free but having used it, the product is limited to that session and it is not host based. You need to look it as fast remote support. I did not see any upload capabilities or remote command/powershell control.

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I have used it a a few times and it works great. You just email a link, the end users downloads a small program and you are connected. So far good results.

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We use ZOHO Assist for remote support, they allow you to re-brand the support web page.

Better than Logmein and Teamviewer

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Thank you Adam and Paul.

Hello Stephen

I would restrict myself to just one query of yours since it’s a vendor reply. :slight_smile:

//Is it a short-term promo type free product, or is it like other typical Spiceworks products being free?//

It is a free remote support tool like other tools listed in Spiceworks Tools and it will remain free forever. It’s not short-term promo type. Feel free to use it and let us know your views.

@Zoho

@whovian @paullucero

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Thanks for all the replies. I’ll close out the question for now. Definitely something I want to look into in the future.

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