How long does it usually take to hear back from support. Its been 2 days for me and I have sent over 5 update emails and nothing back?

Does anyone have experience with contacting support@spiceworks.com

Thanks.

5 Spice ups

They are usually real quick! I’ve pinged one of the guys to look in to this.

Besides the automated response with your initial submission, did you get any replies from any support member? Just making sure it hasn’t slipped through the cracks.

Hi Kforin,

it depends on the workload, have you posted to the community? Matbe one of us can help out.

cheers

Ben

Hey Kirill,

I think I have your ticket and I was in a class all day yesterday so that probably explains why you didn’t hear back from me yesterday. Sorry about that. I will take a look at your ticket and get back to you this morning.

1 Spice up

They suggested I send them the database. I have a corruption on the inventory module.

Thank you Robert.

Yeah, they are normally really good at getting back to people. Sorry you fell through the cracks. Let us know if you need anything more.

We got Kirill all taken care of and working.