\nI can log on to my NAS using the ip address (using my browser)<\/p>\n<\/blockquote>\n<\/aside>\n
If you know the IP of your NAS and can connect, why do you need SA at this point.<\/p>\n
Can’t you just browse \\IP-of-NAS to see your shares?<\/p>\n
In order to help you further though, can you provide the OS you are using and the NAS model.<\/p>\n
Windows 11 and older NAS may not see shares if SMB1.0 isn’t enabled, however, doing so is a security risk due to it’s age and weaknesses.<\/p>","upvoteCount":2,"datePublished":"2025-05-04T18:39:53.569Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/2","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},"suggestedAnswer":[{"@type":"Answer","text":"
I am at a loss<\/p>\n
I am setting up my new computer and I am trying to connect to my NAS and I am having issues<\/p>\n
I know that it is probably something stupid but I would love some help<\/p>\n
The computer and the NAS are on the same network<\/p>\n
I have sharing enabled<\/p>\n
My network is setup as private<\/p>\n
I can successfully ping both ports<\/p>\n
I can log on to my NAS using the ip address (using my browser)<\/p>\n
But when i run SA, it cannot find the drives<\/p>\n
Thanks in advance \n.<\/p>","upvoteCount":4,"datePublished":"2025-05-04T18:10:17.036Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/1","author":{"@type":"Person","name":"johnroy","url":"https://community.spiceworks.com/u/johnroy"}},{"@type":"Answer","text":"
thanks<\/p>\n
And by pinging, I meant if opened up the command prompt and used the PING command<\/p>","upvoteCount":1,"datePublished":"2025-05-04T19:13:00.951Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/3","author":{"@type":"Person","name":"johnroy","url":"https://community.spiceworks.com/u/johnroy"}},{"@type":"Answer","text":"
You can’t ping ports though, I know what ping does.<\/p>\n
Is your issue now solved?<\/p>","upvoteCount":0,"datePublished":"2025-05-04T20:22:32.695Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/4","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},{"@type":"Answer","text":"
Last night it was working and now it is not./ It stopped after a system reboot<\/p>","upvoteCount":0,"datePublished":"2025-05-06T01:18:03.348Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/5","author":{"@type":"Person","name":"johnroy","url":"https://community.spiceworks.com/u/johnroy"}},{"@type":"Answer","text":"
If this was me I’d confirm that my printer and network sharing was on by going to network in explorer.<\/p>\n
After I knew that was working, I’d confirm I was on a private network, or that sharing was properly configured for the network I was on.<\/p>\n
Then I’d check out my firewall, assuming that something must be blocking how the program worked.<\/p>\n
If I didn’t find any issues there, I’d think that the problem was my Anti-virus blocking the program. I might uninstall it entirely to test. Then reinstall.<\/p>\n
If I didn’t find anything there, I’d try using another workstation. (ideally with fresh install with nothing installed yet)<\/p>\n
If I still hadn’t found anything, I\"d check group policy even if not domain joined (artifacts)<\/p>\n
If I’d still not found anything I’d check for any other layers in your security onion.<\/p>\n
Hopefully that would figure it out at some point.<\/p>","upvoteCount":1,"datePublished":"2025-05-07T14:40:57.944Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/6","author":{"@type":"Person","name":"microsoftfanboy","url":"https://community.spiceworks.com/u/microsoftfanboy"}},{"@type":"Answer","text":"
Turns out the issue is with my Nord VPN! I am going to have to do some more research!<\/p>","upvoteCount":0,"datePublished":"2025-05-08T21:46:47.325Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/7","author":{"@type":"Person","name":"johnroy","url":"https://community.spiceworks.com/u/johnroy"}},{"@type":"Answer","text":"\n\n
<\/div>\n
johnroy:<\/div>\n
\nTurns out the issue is with my Nord VPN!<\/p>\n<\/blockquote>\n<\/aside>\n
We’d have never have got that, VPN wasn’t mentioned.<\/p>\n
I’m sure you wasn’t expecting it to be relevant, but you never know.<\/p>","upvoteCount":0,"datePublished":"2025-05-08T22:19:25.737Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/8","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},{"@type":"Answer","text":"
Glad you got it sorted!<\/p>","upvoteCount":0,"datePublished":"2025-05-09T14:26:39.591Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/9","author":{"@type":"Person","name":"microsoftfanboy","url":"https://community.spiceworks.com/u/microsoftfanboy"}},{"@type":"Answer","text":"
Just map that drive manually. Pop open File Explorer, hit “This PC,” then click “Map network drive” up top. Type in \\YOUR-NAS-IP\\sharename and punch in your login when it asks. \nYour Windows probably has SMB 1.0 turned off - that’s your issue right there. Hit up Control Panel, find Windows Features, and switch on “SMB 1.0/CIFS File Sharing Support.” Reboot when you’re done.<\/p>\n
Check your firewall - it’s probably blocking your connection. Make sure “File and Printer Sharing” is allowed through. That’s usually the culprit. \nDouble-check your NAS settings while you’re at it. Make sure the workgroup name matches Windows (usually just “WORKGROUP”) and your user has the right permissions.<\/p>","upvoteCount":0,"datePublished":"2025-05-09T16:33:42.341Z","url":"https://community.spiceworks.com/t/synology-assistant-not-finding-my-nas/1202366/10","author":{"@type":"Person","name":"afroz-stellar","url":"https://community.spiceworks.com/u/afroz-stellar"}}]}}
johnroy
(johnroy)
May 4, 2025, 6:10pm
1
I am at a loss
I am setting up my new computer and I am trying to connect to my NAS and I am having issues
I know that it is probably something stupid but I would love some help
The computer and the NAS are on the same network
I have sharing enabled
My network is setup as private
I can successfully ping both ports
I can log on to my NAS using the ip address (using my browser)
But when i run SA, it cannot find the drives
Thanks in advance
.
4 Spice ups
Rod-IT
(Rod-IT)
May 4, 2025, 6:39pm
2
What do you mean, ping both ports?
If you know the IP of your NAS and can connect, why do you need SA at this point.
Can’t you just browse \IP-of-NAS to see your shares?
In order to help you further though, can you provide the OS you are using and the NAS model.
Windows 11 and older NAS may not see shares if SMB1.0 isn’t enabled, however, doing so is a security risk due to it’s age and weaknesses.
2 Spice ups
johnroy
(johnroy)
May 4, 2025, 7:13pm
3
thanks
And by pinging, I meant if opened up the command prompt and used the PING command
1 Spice up
Rod-IT
(Rod-IT)
May 4, 2025, 8:22pm
4
You can’t ping ports though, I know what ping does.
Is your issue now solved?
johnroy
(johnroy)
May 6, 2025, 1:18am
5
Last night it was working and now it is not./ It stopped after a system reboot
If this was me I’d confirm that my printer and network sharing was on by going to network in explorer.
After I knew that was working, I’d confirm I was on a private network, or that sharing was properly configured for the network I was on.
Then I’d check out my firewall, assuming that something must be blocking how the program worked.
If I didn’t find any issues there, I’d think that the problem was my Anti-virus blocking the program. I might uninstall it entirely to test. Then reinstall.
If I didn’t find anything there, I’d try using another workstation. (ideally with fresh install with nothing installed yet)
If I still hadn’t found anything, I"d check group policy even if not domain joined (artifacts)
If I’d still not found anything I’d check for any other layers in your security onion.
Hopefully that would figure it out at some point.
1 Spice up
johnroy
(johnroy)
May 8, 2025, 9:46pm
7
Turns out the issue is with my Nord VPN! I am going to have to do some more research!
Rod-IT
(Rod-IT)
May 8, 2025, 10:19pm
8
We’d have never have got that, VPN wasn’t mentioned.
I’m sure you wasn’t expecting it to be relevant, but you never know.
Just map that drive manually. Pop open File Explorer, hit “This PC,” then click “Map network drive” up top. Type in \YOUR-NAS-IP\sharename and punch in your login when it asks.
Your Windows probably has SMB 1.0 turned off - that’s your issue right there. Hit up Control Panel, find Windows Features, and switch on “SMB 1.0/CIFS File Sharing Support.” Reboot when you’re done.
Check your firewall - it’s probably blocking your connection. Make sure “File and Printer Sharing” is allowed through. That’s usually the culprit.
Double-check your NAS settings while you’re at it. Make sure the workgroup name matches Windows (usually just “WORKGROUP”) and your user has the right permissions.