Tell Us About A Funny Help Desk Ticket For IT Pros Day!

jack-intel · 2024-09-10T23:03:34.551Z

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IT Professionals Day is coming up — reply below with a crazy ticket like this, and Jason Katzenstein from The New Yorker might turn your submission into a cartoon! #SketchyITTickets #ITProDay

#IamIntel

chris7979 · 2024-09-11T13:46:38.920Z

A very long time ago when everyone had a CRT monitor, I was in a training class for a call center job for satellite company and the trainer said move your mouse on the screen and this older lady put her mouse on the actual screen.

Yesterday, I had a LinkedIn recruiter refer to my previous job titles as Infrastructure Engineer and extensive experience with Windows. They wanted to partner to us to sell house windows. they realized what a mistake they had made. Made me laugh.

kwelch007 · 2024-09-11T14:52:56.300Z

Early in my sys-admin career (my second, or maybe third career,) before that company even had a ticketing system, I was called in to a conference room with a report that they couldn’t get the computer/projector working. 20+ people in the room, three or four of them fumbling with the keyboard, mouse, projector, etc. I looked down, pressed the power button on the PC and walked out. Problem solved.

tb33t · 2024-09-11T15:42:56.793Z

Had a user report that their laptop wouldn’t turn on. One of my coworkers was physically examining the laptop and tilted it and almost a whole cup of coffee spilled into his lap. This is why I don’t trust end users.

patti8216 · 2024-09-11T15:55:53.205Z

Saved this post-it note one of my bosses left on my monitor. Still cracks me up.

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Der-Geist · 2024-09-11T16:32:11.148Z

This! In the 20 years of SysAdmin’ing the current site, I’ve developed supernatural powers. Left hand in the air, eyes closed while ‘laying hand’ upon the power button.

jeffroberts3 · 2024-09-12T15:26:32.488Z

User created a ticket stating that all of their emails and folders were missing in Outlook.
Remoted into the laptop and expanded the Inbox (you know the carrot) to show all the folders.
Explained to the user what happened and how to fix it.

A month later the user created another ticket with the same issue.

Why I get paid I guess…

jack-intel · 2024-09-12T15:37:01.906Z

Wow, we’re loving the stories! Feel free to add others since we’re just getting started.

#IAmIntel

Samael1 · 2024-09-12T15:49:39.964Z

Ticket arrived stating printer not working. Area lead had also checked and everything was plugged in. So, dragged my self to the line to take a look. USB for printer was plugged in, but to the rj45 socket on the printer. User had moved printer and it became unplugged, so they just stuck it in a port.
Yep, common issue when working at Amazon

tamara-for-intel · 2024-09-12T20:14:49.331Z

For anyone who might be interested, you can see our past celebrations from 2022 and 2023. Really excited for this year’s sketches!

justinsitton · 2024-09-12T21:48:21.289Z

I had a user send a ticket about excel entering random text on its own.

Went on site, little office in the back of a shop with a not so stable floor. I witnessed excel just typing random few keys like jfjgjfjfjgjfjghf. User got a call on the radio and had to step out to handle something so he left me to figure it out. It took me a good while. The user had a laptop on a dock, a dongle hanging on the side of the laptop. I undocked the laptop and lost the mouse. Oh. Weird, the dongle is right on the laptop. Keyboard still works. Excel stopped ghost typing though. Look on dock, find another dongle. Ah. Maybe someone is messing with him with another keyboard but without the dock dongle the mouse doesn’t work. I dock the computer again and look around in the desk drawers for another keyboard or mouse. None. I kind of just sit and take in the room a bit and notice a backpack in the consult chair across from the desk and a keyboard sticking out. Bingo! There’s also a mouse! I figure out which mouse and keyboard goes with which dongle then run up to the front office to fetch my labeler and relabeled everything. When I get back the user arrived, and I tell him about what I found and what I was going to do. He then realized something from the weekend. He had problems with the keyboard in his backpack not working but the mouse did. He realized why, he had picked up the wrong keyboard.

We got everything labeled so he could keep his travel kit separate from his desktop kit so he wouldn’t have to repeat that episode at home again with the wrong keyboard or mouse. He loved the labeling idea.

OscarOneEye · 2024-09-12T23:43:54.114Z

After learning about WordPad, user asked why they couldn’t have ExcelPad

randomparts · 2024-09-17T13:38:44.057Z

I had a user report they kept getting an admin login when their computer started. When I checked it out, they had a book sitting on the ESC key so the computer kept going to the BIOS which was password protected. I moved the book and the computer booted normally.

jack-intel · 2024-09-17T14:36:30.451Z

The windows mix up is funny! So, how well did the mouse operate while on the screen?

#IAmIntel

jack-intel · 2024-09-17T14:58:25.701Z

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#IAmIntel

chris7979 · 2024-09-17T15:20:48.210Z

Remember the old ball ps2 mice that had an actual ball you could remove on the bottom, when put at a 90 degree angle the ball would fall back and couldn’t track, also the lady said I can’t see what I am doing with the mouse on the screen…

jack-intel · 2024-09-17T15:42:59.481Z

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#IAmIntel

novatoast · 2024-09-17T16:01:31.263Z

I still have a picture of Ticket #10309 printer in mailroom, office

“When making a copy at the printer, if you don’t choose black and white, it prints in color.”

Good times.

jack-intel · 2024-09-17T16:01:50.703Z

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#IAmIntel

circularWaffle · 2024-09-17T16:02:01.488Z

I’ve got a funny one, and I’m curious if anyone else has run into this, lol…

So I had a partner of a firm I used to work for a while back call me from down the hall. Now, just a quick preface - this person was elderly, and wasn’t technically advanced (nor was he happy when things didn’t work as he expected them to). He had relayed to me that his computer just wasn’t working, and he has, “no idea what the &%$@! is going on with it”. I politely told him I’d be right there to assist.
When I walked in the room, I noticed two things right away: (1) the monitor was completely black and didn’t seem like the computer was on at all, and (2) the desktop PC he was using had its CD tray just sitting out/ejected.

This man looked almost defeated just sitting there, waiting for me to show up and fix his issue. I walked up and said, “Hey, so it looks like maybe your computer is just powered off…and your cupholder is out!”
He gave me such a confused look, almost annoyed (but not at me), and I just kind of laughed a little. He muttered some random swear words. I said, “I’m just joking, here…”, pressed the power button, pushed his CD tray back in and his computer came back up for him to login, and I said, “there, that looks better!”. He said, ‘thanks’ and apologized for the inconvenience.

I just thought it was a funny start to the day - “my computer isn’t working because it’s not on!”…lol. We (including the user) all had a laugh about it afterwards.

Happy IT Pro day everyone!!!