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So I was logged in as my user (Admin rights) and I changed a ticket assignment from me to a Help Desk Tech account and it did not seem to send out an email as it was not received.

Instead, I assigned the ticket to a different user (Admin Rights) and he did get an email that it was assigned to him.

I then had him assign it to the same user I had assigned it to in the first place and it DID send out the notification email.

I then took the same ticket and assigned it to a different Tech user and again it did NOT send the email.

Is there some reason when certain people change an assignment if would not send emails or anything like that? Is there any way to check any logs to see if it tried to send an email but we just didn’t receive it or anything like that?

Thanks!

1 Spice up
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Hey Kelemvor,

Spiceworks should send out a notification in each of those cases. Here’s a chart that shows when the app will, and won’t, send notifications:

https://community.spiceworks.com/help/Help_Desk_Notifications

If you’d like to take a look at the logs, you’ll want to head to C:\Program Files (x86)\Spiceworks\log and open the latest production.log files. Within the log, search for the following:

ticket ###

where ### is the ticket number. You’ll be able to trace the ticket through the logs from creation until the latest action.

Also, did you leave a comment on the ticket when you re-assigned and didn’t see the notification go out?