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Hi,<\/p>\n
I have some problems with my tickets updates.<\/p>\n
An opened ticket that correspond to an customer e-mail, if I answer after some days, Spiceworks open a new ticket and it doesn’t update my previous ticket.<\/p>\n
I don’t use the ticket numer in the subject. Is it there the problem?<\/p>\n
Thanks<\/p>","upvoteCount":1,"answerCount":4,"datePublished":"2010-10-25T05:54:16.000Z","author":{"@type":"Person","name":"davidemasiero8656","url":"https://community.spiceworks.com/u/davidemasiero8656"},"acceptedAnswer":{"@type":"Answer","text":"
Yes i believe you need to use the ticket number as well as the brackets around them for the spiceworks application to know which ticket to add the comment too.<\/p>","upvoteCount":0,"datePublished":"2010-10-25T05:57:01.000Z","url":"https://community.spiceworks.com/t/ticket-update-via-mail/66357/2","author":{"@type":"Person","name":"robertjaneway","url":"https://community.spiceworks.com/u/robertjaneway"}},"suggestedAnswer":[{"@type":"Answer","text":"
Hi,<\/p>\n
I have some problems with my tickets updates.<\/p>\n
An opened ticket that correspond to an customer e-mail, if I answer after some days, Spiceworks open a new ticket and it doesn’t update my previous ticket.<\/p>\n
I don’t use the ticket numer in the subject. Is it there the problem?<\/p>\n
Thanks<\/p>","upvoteCount":1,"datePublished":"2010-10-25T05:54:16.000Z","url":"https://community.spiceworks.com/t/ticket-update-via-mail/66357/1","author":{"@type":"Person","name":"davidemasiero8656","url":"https://community.spiceworks.com/u/davidemasiero8656"}},{"@type":"Answer","text":"
RobJ1982 is right, SW needs the ticket number in the subject.<\/p>","upvoteCount":0,"datePublished":"2010-10-25T06:01:50.000Z","url":"https://community.spiceworks.com/t/ticket-update-via-mail/66357/3","author":{"@type":"Person","name":"bytesnake","url":"https://community.spiceworks.com/u/bytesnake"}},{"@type":"Answer","text":"
Ok, I will evaluate use them.<\/p>\n
thank you so much<\/p>","upvoteCount":0,"datePublished":"2010-10-25T06:04:01.000Z","url":"https://community.spiceworks.com/t/ticket-update-via-mail/66357/4","author":{"@type":"Person","name":"davidemasiero8656","url":"https://community.spiceworks.com/u/davidemasiero8656"}}]}}