1

me tickets doesn’t update my comments… i tried to re-install beta 3 but still no luck, the issues i had in the previous 5.2 is fixed , no more hanging when i copy the old data base back

2 Spice ups
2

Hi Jaco,

Thanks for continuing to test the beta. Can you describe what exactly is happening with your tickets and comments? Are you attempting to comment on a ticket, but the comment is disappearing? The more detail you can give us, the better. :slight_smile: Thanks!

3

when using vs 5.0 i could send mails from a user computer directly to my “” spicesupport@mycompany.com"" and it would update in spiceworks as i make comments, updates etc…

but now when in 5.2 when i send an email to “” spicesupport@mycompany.com""

the email doesn’t register/show on my updated ticket…

do you understand what i am getting at?

it is as if somewhere it doesn’t update in the data base

4

Hi Jaco,

Thanks for the update. Are you using the same email address for both the non-production (5.2) and production (5.0) Spiceworks installs? If you look under Settings > Email Settings in the non-production install, do you have the email settings configured? You may want to try using a different email address as your production system so that real tickets aren’t pulled into your test system. Thanks!

5

got it working!

SQL error!

i install sql lite for some or other reason after i did that it started drawing in all the logged tickets…maybe the mails went through to the database and from there onwards it caused a error… not sure if this helps you though?

6

Hi Jaco,

As long as you got it working, we’re happy. :slight_smile: Thanks!