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Hello!<\/p>\n
After the last update, we are seeing that the tickets are not refreshing, even when you press Refresh Tickets. In order to refresh them, we have to go to a different category then go back to the one we need.<\/p>\n
Is this a known issue or is there something we can do to resolve it on our end?<\/p>","upvoteCount":1,"answerCount":8,"datePublished":"2015-07-31T19:55:10.000Z","author":{"@type":"Person","name":"jamesdarcy0998","url":"https://community.spiceworks.com/u/jamesdarcy0998"},"acceptedAnswer":{"@type":"Answer","text":"
There was a problem in earlier versions of 7.4 up to 7.4.00070 with auto-refresh.<\/p>\n
Did you try 7.4.00075 that was released Jul 31, 2015<\/p>\n
7.4.00075 Release Notes<\/strong><\/p>\n 65870 Ticket view doesn’t auto refresh sometimes<\/strong><\/p>\n<\/li>\n 65985 Tickets get unassigned when attaching as sub ticket<\/p>\n<\/li>\n 65914 “Ticket Due” notifications don’t include ticket summary<\/p>\n<\/li>\n 65488 Odd behavior with custom date picker in 7.4.00070<\/p>\n<\/li>\n 64973 New ticket email has link to Central Server portal when it should be Remote Collector<\/p>\n<\/li>\n 64726 portal does not redirect to ticket after login<\/p>\n<\/li>\n<\/ul>","upvoteCount":0,"datePublished":"2015-08-01T13:35:49.000Z","url":"https://community.spiceworks.com/t/tickets-not-refreshing/424295/2","author":{"@type":"Person","name":"v-s","url":"https://community.spiceworks.com/u/v-s"}},"suggestedAnswer":[{"@type":"Answer","text":" Hello!<\/p>\n After the last update, we are seeing that the tickets are not refreshing, even when you press Refresh Tickets. In order to refresh them, we have to go to a different category then go back to the one we need.<\/p>\n Is this a known issue or is there something we can do to resolve it on our end?<\/p>","upvoteCount":1,"datePublished":"2015-07-31T19:55:10.000Z","url":"https://community.spiceworks.com/t/tickets-not-refreshing/424295/1","author":{"@type":"Person","name":"jamesdarcy0998","url":"https://community.spiceworks.com/u/jamesdarcy0998"}},{"@type":"Answer","text":" Hello!<\/p>\n I’m sorry for my delayed response. We did not try the update (mainly because they don’t check for updates periodically If you ever want to be notified of updates, you can Follow and also Subscribe for email updates to this:<\/p>\n\n
![\":smiley:\"](\"https://emoji.discourse-cdn.com/twitter/smiley.png?v=12\" "\\":smiley:\\"")
) I will get him to update at some point this week and will try it out. Thank you for reply!<\/p>","upvoteCount":1,"datePublished":"2015-08-03T21:00:34.000Z","url":"https://community.spiceworks.com/t/tickets-not-refreshing/424295/3","author":{"@type":"Person","name":"jamesdarcy0998","url":"https://community.spiceworks.com/u/jamesdarcy0998"}},{"@type":"Answer","text":"
