1

Afternoon Folks.

I have, what seemed to me, to be a simple task. That is, until I tried to do it lol.

I have two admins that have requested to NOT receive any notifications regarding tickets. Unless it is their ticket. Is this possible to do?

Thanks in Advance

CO

5 Spice ups
2

I think it’s all or nothing.

All Admins get All notifications or all Admins get No notifications.

1 Spice up
3

that is pretty much correct however in the USER ACCOUNTS settings for the admins there is a drop down to the right for what email notifications they want to receive, so a single admin can turn off ALL Helpdesk Notifications by unchecking it there without having to turn it off for all… but no granularity for being notified certain ways per certain techs

4

I would say - see if everyone is on board to receive only notifications for their own tickets and then those 2 can get what they want if all agree.

We have it setup so an admin only gets notified on tickets where they are the assignee or are also CC’d on

maybe that could work for your team?

no need to see everything everyone else is doing constantly

5

You can only control what GROUPS of people receive what emails. Admins, Assignees, CC’d Admin/Tech, Submitter, CC’d user.

Everyone in our help desk gets notification that a ticket was created and then assigned to someone. That way, if we’re all on the go, we can quickly know what’s new and if there’s anything we should work on before we get back to our desk.

If those guys don’t want certain emails, have them create filters that match content in the emails.

2014-10-09_15_00_51-Spiceworks_-_Help_Desk_Settings.jpg
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6

Thanks Ranhalt.

That appears to be what we are after. Was under my nose the whole time and didn’t even realize it.

CO

7

Hi,

Regarding your comment “We have it setup so an admin only gets notified on tickets where they are the assignee or are also CC’d on” could you kindly share how this can be set up with in the helpdesk ? I want to set it up so that admins only receive notifications for ticket they are assigned or cc’d into and nothing else.

regards,

tan

@skeletalflames