1

I am still on one of the first betas of Network Monitor (specifically version 0.4.6) and I am unable to uninstall the software. I attempt to uninstall from the control panel. After waiting for a long while where the progress bar is frozen, I get a Setup Failed page with the error code “0x80070643 - Fatal error during installation.” I will add the log file in a post below.

2 Spice ups
2

I have attached the logfile from the uninstaller. It appears to be a problem with the MSI not being found. If anyone could help, I would greatly appreciate it. I was going to post this under the group for the earlier beta, but I think it is currently locked. Thanks!

Network_Monitor_20141218183934.log (4.5 KB)

3

I just attempted a repair from the original EXE and I again got the 0x80070643 error. Here is the portion of the log file associated with the error:

[3B78:52A8][2014-12-18T18:55:24]i319: Applied execute package: NetFx45Redist, result: 0x0, restart: None
[3094:5A74][2014-12-18T18:55:24]i323: Registering package dependency provider: {7910018D-02CF-4410-A7E5-CF5C10D05B7F}, version: 0.4.6, package: SpiceworksNetworkMonitor.msi
[3094:5A74][2014-12-18T18:55:24]i301: Applying execute package: SpiceworksNetworkMonitor.msi, action: Repair, path: C:\ProgramData\Package Cache\{7910018D-02CF-4410-A7E5-CF5C10D05B7F}v0.4.6\SpiceworksNetworkMonitor.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[3094:5A74][2014-12-18T19:02:16]e000: Error 0x80070643: Failed to run maintanance mode for MSI package.
[3094:5A74][2014-12-18T19:02:16]e000: Error 0x80070643: Failed to execute MSI package.
[3B78:52A8][2014-12-18T19:02:16]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3B78:52A8][2014-12-18T19:02:16]i319: Applied execute package: SpiceworksNetworkMonitor.msi, result: 0x80070643, restart: None
[3B78:52A8][2014-12-18T19:02:16]e000: Error 0x80070643: Failed to execute MSI package.
[3094:5A74][2014-12-18T19:02:16]i351: Removing cached package: NetFx45Redist, from path: C:\ProgramData\Package Cache\B2FF712CA0947040CA0B8E9BD7436A3C3524BB5D\
[3B78:52A8][2014-12-18T19:02:17]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
4

Just read the note on the front page of the group that I should be posting this under the Support group. I will re-post as I don’t think I can move a thread. Thanks.

Here is the link to the new post: http://community.spiceworks.com/topic/691636-spiceworks-network-monitor-will-not-uninstall

5

Am having the same problem. Please find the attached log.