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Hi All,

Not sure if anyone has used these before but I have moved the controller software between servers. A backup was taken and restored however I there is an issue where none of the AP’s are adopting in the new controller.

I have tried Ubiquiti support but can’t seem to see anything obvious.

Has anyone had this before? Hoping for a quick fix.

Many Thanks

Jon

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2

You need to tell the access points the new address of the controller.

Easiest way is to SSH into each access point and do a "set-inform http://x.x.x.x:8080/inform" with x.x.x.x being the new IP address of the controller.

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Hi I have just tried that on your suggestion and just get connection refused on them all.

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You’re using SSH and not telnet?

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Yes, I use putty and SSH\22 is selected.

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When I moved a couple to new controller, I had to factory reset them. Though, this is not ideal, especially if they are hard to get to. I like Da_Schmoo’s solution.

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Are you sure you are using the correct password? It can be found in your controller settings under settings > site and device authentication at the bottom of the page.

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Yeah some of them are near the ceilings in the workshops. A manual reset is definatley not ideal. I don’t get as far as a password. As soon as i try to ssh i get connection refused.

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Strange since I don’t even think you can disable SSH on those.

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Ah ok got it. I have to give Da_Schmoo credit for the command but Rockn also pointed me to the device password.

SSH was not enabled on the devices. I loaded up the old controller. Enabled SSH and changed credentials. Devices re-provisioned. SSH into them and send the new inform request.

All appears to be ok.

Thanks everyone!!!

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I went through this and then realized I didn’t change the ip address in settings:

Make sure settings/controller/ Controller IP/hostname reflects the new server, not the old one. I spent an hour before I noticed I forgot to change it to the IP of the new server.

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As far as a manual reset some of the power injectors have reset switch you can use instead of trying to get to the ap

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I thought I remembered seeing a field where you can change the inform address, but maybe that’s only for devices pending adoption.

Would be nice to change it from the controller side and just migrate them over and re-provision that way.

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That is exactly what I did, once I put the new address in, all my switches and AP’s got picked up. The only other way is to have the new server at the old address and it should be seamless.

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This is why you should have a DNS A record configured “unifi” that points to your server IP. then the devices would locate the server on their own without manual intervention

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