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Hello Everyone,

I am trying to update my Unitrends system. When I go to Settings > Update I get the following error:

Summary: Error communicating with system

Cause: Call was unsuccessful.

Deatil: [System] Could not retrieve update list: Error installing YUM configuration.

I have putty’d into the machine just to verify connectivity out, and was able to ping outside.

I know when I first installed Unitrends I was able to do the updates that were available at that time.

Any thoughts?

Thanks,

Danno

5 Spice ups
2

Have you contacted Unitrends support?

2 Spice ups
3

Danno - Thanks for using Unitrends! Can you tell me a bit more about your Unitrends installation? Are you using Unitrends Enterprise Backup, Unitrends Free, or a physical appliance?

4

Thank you for the quick replies.

I am using a Unitrends VM with the special “Spiceworks License” which, I believe, is able to back up 8 systems for free, for life. I am currently only backing up 2.

I am not even sure there are system updates (however, I am going to assume there are), but there ARE agent updates and when I go to apply those it has a warning that I should update the system first, so that is how I came about that error.

Thanks!

Danno

5

Danno - Thanks for confirming those details.

You absolutely should be able to update your Unitrends OS, and any associated agents at any time at no charge. To do that, follow these steps outlined in our Admin Guide on updates.

Can you tell me a bit more about the clients you’re trying to protect? What is the host OS that they’re running on?

6

I’ve had my web filter block my appliances from backing up because it doesn’t “authenticate” so I had to set those IP addresses to be allowed without authentication. This one gave both support and I for a hard time over a couple of days until I actually read the error when I ran yum from the console.

I also have FTP blocked except for certain IP addresses which is the default way for the updater to get the updates. I don’t have control of the firewall to allow FTP so I had to edit the yum.conf (I think that is the file name) to use HTTP instead of FTP.

Either way you should reach out to support and have them do some checking if you are sure that nothing on your end is blocking the updates. I don’t condone making any changes without direction from support!

2 Spice ups
7

I watched the video and then also tried KB1644 to no avail.

However, while running the yum clean all portion I get this:

Loaded plugins: downloadonly, fastestmirror, presto
Repository base is listed more than once in the configuration
Repository extras is listed more than once in the configuration
Repository centosplus is listed more than once in the configuration
Repository contrib is listed more than once in the configuration
Cleaning repos: base unitrends update
Cleaning up Everything
Cleaning up list of fastest mirrors
0 delta-package files removed, by presto

My gut tells me this is the issue but my gut is ignorant and doesn’t know how to fix it :slight_smile:

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Try a “yum check-update”

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yum check-update
Loaded plugins: downloadonly, fastestmirror, presto
Repository base is listed more than once in the configuration
Repository extras is listed more than once in the configuration
Repository centosplus is listed more than once in the configuration
Repository contrib is listed more than once in the configuration
Loading mirror speeds from cached hostfile
YumRepo Error: All mirror URLs are not using ftp, http[s] or file.
Eg. 6.5 is not a valid and current release or hasnt been released yet/
removing mirrorlist with no valid mirrors: /var/cache/yum/x86_64/6/base/mirrorlist.txt
Error: Cannot find a valid baseurl for repo: base

Thanks,

Danno

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I don’t want to get too deep and be responsible for something getting broken even worse so I think the best thing to start a chat with support ( I think you at least get that support on the free versions) and see what they say. Something must have changed but it is hard to say what did without anything to compare the config files with. I guess I’m lucky to have 4 appliances to compare with.

Hopefully you get Chance because he is really good and has some great level 2 guys on his team. Let us know how it goes.

1 Spice up
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Danno - Since the KB article and the video tutorial didn’t help, as Tony & Randy suggested, it’s probably easiest if you contact support about this. Since you’re using the free Spiceworks Edition, you can connect with support via email, online chat, or in our UEB support community, all of which can be accessed here .

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Thank you everyone. Their support got everything squared away. It did have to do with what I thought, but it took them a bit to figure out how to resolve. Great support!!

Thanks Katie!

Danno

1 Spice up
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Danno - This is awesome! Glad that our support team was able to get everything sorted out for you.

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Can you share the resolution, please ?
Thanks !

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I can give you the cliff-notes because I didn’t watch all of the detail work. However, it had to do with having the base CentOS repo active. Once they removed that, it defaulted back to the Unitrends repo and successfully retrieved all of the updates.

I tried to go back in and do a #history | more command but apparently it is setup to not keep that after you log off the console.

If you want detailed information, maybe Katie can get the ticket log if I gave her the support ticket number.

Danno

@katie

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Thanks !

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Danno - Thanks for sending those case details over. The case notes state that there was a duplicated base URL. Once this was edited to remove the duplication, they were able to run the updates and test to make sure that all was working as it should be. Essentially, this was a situation that support should absolutely have been involved in. We would not recommend doing this on your own without guidance from Unitrends Support.

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