1

I have a client that had a windows update and created a TEMP profile folder. I fixed this issue by going into the registry, changing the path back to the original user folder. All was good until a couple days ago when they told me the same thing happened. I remoted in today and saw that the temporary profile was not the issue, but their files (desktop/documents/etc) were simply not there.

Are there any updates that came out recently that would have caused such a problem? Suggestions on file recovery software to get them back?

4 Spice ups
2

I presume you mean apart from backups? In general, “temp” is a dangerous folder to depend upon in most contexts since they can be created by the OS, erased after an update or reboot, emptied when cleaning up disk space, and possibly be subject to file deletion after reaching age benchmarks.

I’m not clear on where this was happening. Are you saying the update caused the user’s profile folder to change from their name to a folder named temp in the C:\users folder, or that there was a new “temp” folder in their users<username> folder?

Is this a domain-joined system? Anything like Roaming profiles in use that we should consider as a factor?

3

The original issue caused the TEMP folder creation. I pointed the registry entry back to the original users/name folder and all was good for a little while. Now I don’t see their original files anywhere